Job Description

Description

What we offer • Excellent health benefits plan, which includes day 1 eligibility for medical, vision and dental options • 401(k) with company match • Company profit sharing plan • Generous paid time off package • Paid parental leave • 2 free on-site fitness rooms • Employee Assistance Program • Employee Resource Groups • Personal and professional development program Job Summary This position provides web-related customer service and reviews digital content for accuracy. The Web Admin Specialist, Level 2 is responsible for supporting the Franchise community and stakeholders with web marketing operations and related projects as assigned by the Web Operations Manager. This position also assists in providing training, resources, and communications to the Franchise System. You will • Actively and consistently support all efforts to simplify and enhance the Franchise/customer experience. • Support the Franchise community via Web Services emails, phone support, and help desk support tickets. • Guide customers through web operation processes while building and maintaining relationships with the Franchisees. • Investigate, troubleshoot, and resolve complex customer service issues. • Create and organize a library of standardized responses to web-related inquiries. • Support web operation processes, follow and provide guidance/instruction to the Franchise System. • Support content review of Franchise content submissions. • Support franchises with email setup and migration. • Create content and collateral for training and resources to support product rollouts. • Support franchises with Directory Listings including their Google Business Profile. • Support digital team with content writing and proofreading. • Complete digital marketing projects as assigned by the Web Operations Manager. You have • Proven excellence in written and verbal communication skills. • Proven ability to communicate knowledge to instill confidence in customers and stakeholders. • Two (2) years of general office experience and providing excellent customer service required. • Ability to provide digital marketing-related customer support to internal and external customers. • Possess a general understanding of digital marketing including search engines, and search engine optimization (SEO). • Proven technical understanding and ability to learn new tools quickly. • Proven understanding of marketing and advertising fundamentals. • Possess strong organizational and time management skills with excellent attention to detail. • Exhibit a calm, professional demeanor when faced with difficult and unstructured situations. • A basic understanding of Google products, online reputation and review websites, and marketing. • Strong Microsoft PowerPoint and Excel skills • Basic HTML preferred. • Digital marketing or social media marketing experience is a plus. • Bachelor's degree in Marketing /Business Administration field degree or commensurate experience. About SERVPRO For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,000+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share in common, and the collaborative spirit we bring to the work we pursue together. SERVPRO HQ has been recognized by The Tennessean as a Top Workplace for the 4th consecutive year. SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.