Technical support
SmartSearch, Inc.
Provo, UT, US
Job highlights
Qualification
This position is part of the Network Operations Center team so candidates must be passionate about technology, highly skilled at providing amazing customer service, and have the ability to thrive in a fast-paced and high-pressure environment. QUALIFICATIONS : CompTia A+ Certification, Project+, Network+ (Active and Current)Above Basic Comprehension of Network Setups and ConfigurationsAt least 2-4 years of experience working in IT Service Team / MSP NOC Team EnvironmentProficient in Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)Proficient in Apple and Mac productsCRM Experience (ConnectWise, Autotask, TigerPaw)Pathway to Higher Credential or Certification, within 2 years
Responsibility
Identify problems, troubleshoot, and implement resolutions to assist users. Perform service pack, hotfix, and security updates to servers, workstations, printers, and network hardware such as routers, switches, and firewalls. Design, configure and implement network infrastructure to include network servers and network hardware. Utilize our organization's monitoring software / hardware used in maintaining the client's network infrastructure. Consists of applications, Lab Tech, ConnectWise, and custom applications created locally. Configure and implement complex hardware / network solutions to meet the client's organizational needs
Benefits
Job Description
Description
SUMMARY : This position is responsible for maintaining high-quality white-glove IT services and support for our Clients / Customers. Our goal is to deliver excellent technical and non-technical support with exceptional customer service and follow-through. This position is part of the Network Operations Center team so candidates must be passionate about technology, highly skilled at providing amazing customer service, and have the ability to thrive in a fast-paced and high-pressure environment. QUALIFICATIONS : CompTia A+ Certification, Project+, Network+ (Active and Current)Above Basic Comprehension of Network Setups and ConfigurationsAt least 2-4 years of experience working in IT Service Team / MSP NOC Team EnvironmentProficient in Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)Proficient in Apple and Mac productsCRM Experience (ConnectWise, Autotask, TigerPaw)Pathway to Higher Credential or Certification, within 2 years. Identify problems, troubleshoot, and implement resolutions to assist users.Perform service pack, hotfix, and security updates to servers, workstations, printers, and network hardware such as routers, switches, and firewalls. Design, configure and implement network infrastructure to include network servers and network hardwareUtilize our organization's monitoring software / hardware used in maintaining the client's network infrastructure. Consists of applications, Lab Tech, ConnectWise, and custom applications created locally.Configure and implement complex hardware / network solutions to meet the client's organizational needs. Consists of but not limited to : Exchange Email, Mobile computing architecture, all Windows operating systems, Sophos Firewalls, ISP architecture, Wireless Internet access, etc. Perks of Intuitive IT : No monotony here! No two days are ever the sameLots of Learning OpportunitiesRoom for GrowthChance to Make a DifferenceCompensation : $20-$22 / hr based of background and experienceQuarterly performance bonus between $1000-1500. Last updated : 2023-10-08