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Technical Support Specialist Level 2

E

Ensiti

Tacoma, WA, US

3 months ago
full-time
degree mentioned

Job highlights

Qualification

Education: Minimum of an Associate's degree from a technical school or college. Experience: At least 5 years of experience on a technical support or help desk team. License/Certification: Network certification. Advanced proficiency in Microsoft operating systems and configuration, including expertise in exchange, active directory, and other enterprise applications. Familiarity with PowerShell commands. Strong organizational skills, enabling effective resource management and priority setting. Ability to comprehend technical information provided in written manuals. Proven customer relationship skills and proficiency in problem resolution. Excellent verbal and written communication abilities

Responsibility

As a member of our dynamic team, you will contribute to resolving complex technical issues, optimizing system performance, and ensuring a reliable IT environment. Offer solutions for escalated and intricate technical problems, encompassing configurations, system administration, and network performance concerns, including but not limited to networks, VoIP, firewalls, and WiFi environments, as well as Microsoft network computers and servers. Adhere to department policies in maintaining assigned equipment, software, and technical documentation. Conduct hardware research and manage the procurement process for IT department requirements. Install, configure, and maintain personal computers, Windows OS, networks, file servers, network cabling, and related equipment and systems. This includes upgrading disk drives, printers, and other peripherals as needed. Investigate issues to identify their origins and devise potential solutions, subsequently testing and implementing these solutions. Execute tasks associated with remote diagnostics, troubleshooting, installation guidance, and system adjustments. Perform installations and upgrades of both hardware and software applications. Develop and deliver training sessions to enhance system users' understanding of operating systems and applications. Offer guidance to users in maximizing their utilization of networks and computer systems. Maintain the confidentiality of sensitive digital information encountered during routine support activities. Serve as a technical resource for various departments seeking assistance. Provide Helpdesk services, managing call handling, logging, tracking, and issue resolution that exceed customer expectations. Participate in a mandatory "on-call" support rotation schedule, providing technical aid outside of regular hours and on weekends on a rotational basis. Undertake additional job-related tasks as assigned. Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of the role

Job Description

Description

Company Description Ensiti is currently looking for a Technical Support Specialist for one of its clients located in Tacoma. Our client is a leader in it's field in North America in the manufacturing market (USA & Canada). Job Description As a member of our dynamic team, you will contribute to resolving complex technical issues, optimizing system performance, and ensuring a reliable IT environment. Your responsibilities will include, but is not limited to : • Offer solutions for escalated and intricate technical problems, encompassing configurations, system administration, and network performance concerns, including but not limited to networks, VoIP, firewalls, and WiFi environments, as well as Microsoft network computers and servers. • Adhere to department policies in maintaining assigned equipment, software, and technical documentation. • Conduct hardware research and manage the procurement process for IT department requirements. • Install, configure, and maintain personal computers, Windows OS, networks, file servers, network cabling, and related equipment and systems. This includes upgrading disk drives, printers, and other peripherals as needed. • Investigate issues to identify their origins and devise potential solutions, subsequently testing and implementing these solutions. • Execute tasks associated with remote diagnostics, troubleshooting, installation guidance, and system adjustments. • Perform installations and upgrades of both hardware and software applications. • Develop and deliver training sessions to enhance system users' understanding of operating systems and applications. Offer guidance to users in maximizing their utilization of networks and computer systems. • Maintain the confidentiality of sensitive digital information encountered during routine support activities. • Serve as a technical resource for various departments seeking assistance. • Provide Helpdesk services, managing call handling, logging, tracking, and issue resolution that exceed customer expectations. • Participate in a mandatory "on-call" support rotation schedule, providing technical aid outside of regular hours and on weekends on a rotational basis. • Undertake additional job-related tasks as assigned. • Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of the role. Qualifications • Education: Minimum of an Associate's degree from a technical school or college. • Experience: At least 5 years of experience on a technical support or help desk team. • License/Certification: Network certification. Required knowledge, skills & abilities : • Advanced proficiency in Microsoft operating systems and configuration, including expertise in exchange, active directory, and other enterprise applications. • Familiarity with PowerShell commands. • Strong organizational skills, enabling effective resource management and priority setting. • Ability to comprehend technical information provided in written manuals. • Proven customer relationship skills and proficiency in problem resolution. • Excellent verbal and written communication abilities. Additional Information Don't hesitate to come and chat with us, we'll be delighted to give you more details or point you in the direction of THE right opportunity, while keeping our legendary good mood. ☛Ensiti