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Team Lead, Hospitality ​/ Hotel ​/ Catering

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Extended Stay America

Carlsbad, CA, US

2 months ago
full-time
No degree mentioned

Job highlights

Qualification

Able to comprehend fundamental instructions, write short correspondence, and memos. Solid English skills with regard to reading, writing and verbal communication to be able to communicate effectively with guests, associates, and outside vendors. Ability to operate the property management system technology. Ability to add, subtract, multiply, and divide units of measure, using whole numbers, common fractions, and decimals. Ability to apply common sense understanding to carry out detailed written or oral instructions. Supervisory skills to oversee daily activities of 8 to 15 hourly staff. Ability to organize multiple priorities to ensure that daily operations are performed at peak efficiency. While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; handle, reach, and detect objects, tools and controls; and detect scent and sounds

Responsibility

The Team Lead ("TL") position assists the General Manager ("GM") in managing the hotel operations on a day-to-daybasis toensure optimum performance and continual improvement in the Key Performance Indicators and 100% guest satisfaction. The TL resolves guest and associate issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management. The TL assumes the GM's responsibilities when required. The TL also must ensure that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests. Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. Assists the GM in ensuring that associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction. Trains associates on company standards and job performance expectations when the GM is not available. Upholds and enforces company standards and policy compliance at the hotel level. The associate must promote compliance with company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. Assists the GM in monitoring in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks. Assists with monitoring monthly inventory of supplies and equipment. Ensures that day- to-day purchases are within budget and with approved vendors. Assists the GM in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA. Serves as first level of contact for guest service issues. Resolves guest issues or determines necessity to escalate to the GM as needed. Position must embrace the company's service culture and treat all guest and associates with professionalism, respect and kindness. Instills 100% guest satisfaction objective to hourly associates. Assists with certain sales-related activities to increase occupancy, such as supporting the GM by seeking out potential business in the local market and making sales calls and other telemarketing activities. Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties when needed to ensure optimum operation of the hotel. Inspects guest rooms. Assists with active review and monitoring of social media websites to ensure timely and appropriate responses. Occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel). The associate occasionally works in wet humid…

Benefits

  • Weekly Pay!
  • Competitive Wages
  • Great working environment
  • Employee Recognition Programs
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Health Care and Dependent Care Flexible Spending Accounts
  • Employer Paid Basic Life and AD&D Insurance
  • Employer Paid Long Term Disability
  • Optional Employee Paid - Voluntary Benefits
  • Short-Term Disability
  • Buy-Up Long-Term Disability
  • Supplemental Life Insurance
  • Dependent Life Insurance
  • 401(k) Savings Plan
  • Paid Time Off
  • Employee Assistance Program (EAP)
  • Employee Perks Progam offering discounts to major companies
  • Pay range information for the position you are applying for is below
  • Team Lead Full Time - $17.02 - $24.00 Hourly
  • Retirement Savings
  • Paid Time Off
  • Dental Coverage
  • Health Insurance

Job Description

Description

Position: Team Lead-109010 POSITION PURPOSE AND SUMMARY The Team Lead ("TL") position assists the General Manager ("GM") in managing the hotel operations on a day-to-daybasis toensure optimum performance and continual improvement in the Key Performance Indicators and 100% guest satisfaction. The TL resolves guest and associate issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management. The TL assumes the GM's responsibilities when required. The TL also must ensure that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests. MAJOR / KEY JOB DUTIES • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. • Assists the GM in ensuring that associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction. • Trains associates on company standards and job performance expectations when the GM is not available. • Upholds and enforces company standards and policy compliance at the hotel level. The associate must promote compliance with company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. • Assists the GM in monitoring in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks. • Assists with monitoring monthly inventory of supplies and equipment. Ensures that day- to-day purchases are within budget and with approved vendors. Assists the GM in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA. • Serves as first level of contact for guest service issues. Resolves guest issues or determines necessity to escalate to the GM as needed. • Position must embrace the company's service culture and treat all guest and associates with professionalism, respect and kindness. • Instills 100% guest satisfaction objective to hourly associates. OTHER DUTIES • Assists with certain sales-related activities to increase occupancy, such as supporting the GM by seeking out potential business in the local market and making sales calls and other telemarketing activities. • Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties when needed to ensure optimum operation of the hotel. • Inspects guest rooms. • Assists with active review and monitoring of social media websites to ensure timely and appropriate responses. BENEFITS • Weekly Pay! • Competitive Wages • Great working environment • Employee Recognition Programs • Medical Insurance • Dental Insurance • Vision Insurance • Health Care and Dependent Care Flexible Spending Accounts • Employer Paid Basic Life and AD&D Insurance • Employer Paid Long Term Disability • Optional Employee Paid - Voluntary Benefits • Short-Term Disability • Buy-Up Long-Term Disability • Supplemental Life Insurance • Dependent Life Insurance • 401(k) Savings Plan • Paid Time Off • Employee Assistance Program (EAP) • Employee Perks Progam offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. For Colorado, Washington, California, Applicants Only: Team Lead Full Time - $17.02 - $24.00 Hourly For New York City (Whitestone) Applicants Only: Team Lead Full Time - $29.37 Hourly KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES • Able to comprehend fundamental instructions, write short correspondence, and memos. Solid English skills with regard to reading, writing and verbal communication to be able to communicate effectively with guests, associates, and outside vendors. • Ability to operate the property management system technology. • Ability to add, subtract, multiply, and divide units of measure, using whole numbers, common fractions, and decimals • Ability to apply common sense understanding to carry out detailed written or oral instructions. • Supervisory skills to oversee daily activities of 8 to 15 hourly staff. • Ability to organize multiple priorities to ensure that daily operations are performed at peak efficiency. ENVIRONMENTAL JOB REQUIREMENTS • While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; handle, reach, and detect objects, tools and controls; and detect scent and sounds. • Occasionally required to position self to access low areas and traverse heights and remain stable while doing so. • Occasionally lift and/or move up to 25 pounds. • While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel). • The associate occasionally works in wet humid…