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Sr. Manager, North America Site Accounts, Scheduling and Cell Logistics

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Bristol Myers Squibb

West Long Branch, NJ, US

15 days ago
full-time
degree mentioned

Job highlights

Qualification

Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function. Bachelor's degree or equivalent work experience" ". 8 + years of work experience in scheduling, planning, operations, and/or account management. Experience working in a regulated environment (cGMP/FDA) is required ". Must have strong proficiency with Office 365 software, especially Outlook, Excel, PowerPoint, and Word ". Must be skilled in planning and organizing, conflict management, decision-making, building relationships, innovation management, and resource allocation. Excellent leadership, communication, and presentation skills. Ability to make decisions in a fast-paced, high-volume environment. Highly self-motivated individual, with demonstrated time management skill and ability to work independently. Flexibility in responding to change or business need s

Responsibility

The Senior Manager, North America Site Accounts , Scheduling and Cell Logistics (SCLT ) will be responsible for developing and managing a high-functioning , customer-facing team of Site Account Specialists and Managers who schedule and monitor patient treatment schedules for the manufacturing of BMS's commercial autologous cellular immunotherapy products. Th e individual in this role will build and maintain strong relationships with other partners across the Cell Therapy Franchise to ensure best-in-class customer service is delivered to our BMS certified treatment centers across North America . They will deliver on our Scheduling and Cell Logistics strategy, processes, and KPIs while main taining a continuous improvement mindset. This position will report to the Associate Director, North America Site Accounts, SCLT , and will collaborate regularly with other regional and global Senior Managers and Managers. Position is office-based in Summit , New Jersey , with an in-office attendance requirement of 6 0% of working days . Domestic and international travel is possible but will not exceed 15%. Occasional support required for issues and escalations outside of core business hours is possible. Lead a team of 15+ specialists through managers. Directly oversee two m anagers, each of whom leads a team of 5- 8 Operations Specialists located in Seattle, WA and Summit, NJ ". Influence day-to-day scheduling operations and exception management through a strong sense of leadership. Oversee resolution paths for escalations and events beyond the first-line responsibilities of the managers ; responsible for retrospective as required. Communicate issues and resolutions with management and key internal and external stakeholders ". Develop and maintain overall customer service and site account health monitoring strategies in line with departmental strategic initiatives. Plan and facilitate functional team managerial meetings ; support coverage of weekly check-ins as required. Accountable for team performance and regional Key Performance Indicators (KPIs) ". Accountable for implementation of process improvement projects at the departmental level, or cross-functionally with regional partners ". Hire and/or develop direct and indirect reports ". Maintain a positive, inclusive, and professional team atmosphere. Manage given resources and identify resource needs" including allocated project budgets and ongoing headcount determinations ". Ensure direct reports and their teams are properly trained and are aligned with SCLT strategy ". Analyze trends and develop action plans from feedback, operational metrics, and KPIs ". Provide input for, s et , and manage team goals aligned with SCLT strategy ". Plan and facilitate (on rotation) Global SCLT meetings for Managers and Senior Managers ". Provide weekly updates on team projects and goals to regional heads ". Manage relationships with regional partners as assigned ". Act as S ubject Matter Expert on regional & global projects as assigned ". Develop and gather endorsement for business cases for transformational projects ". Mentor/lead at least one global working group comprised of specialists and managers. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function

Job Description

Description

Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us . Senior Manager, North America Site Accounts, Scheduling and Cell Logistics The Position: The Senior Manager, North America Site Accounts , Scheduling and Cell Logistics (SCLT ) will be responsible for developing and managing a high-functioning , customer-facing team of Site Account Specialists and Managers who schedule and monitor patient treatment schedules for the manufacturing of BMS's commercial autologous cellular immunotherapy products. Th e individual in this role will build and maintain strong relationships with other partners across the Cell Therapy Franchise to ensure best-in-class customer service is delivered to our BMS certified treatment centers across North America . They will deliver on our Scheduling and Cell Logistics strategy, processes, and KPIs while main taining a continuous improvement mindset. This position will report to the Associate Director, North America Site Accounts, SCLT , and will collaborate regularly with other regional and global Senior Managers and Managers. " • Position is office-based in Summit , New Jersey , with an in-office attendance requirement of 6 0% of working days . Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function. • Domestic and international travel is possible but will not exceed 15% • Occasional support required for issues and escalations outside of core business hours is possible Education and Experience : • Bachelor's degree or equivalent work experience" " • 8 + years of work experience in scheduling, planning, operations, and/or account management • 4 + years managing direct reports, direct or indirect management of multiple teams is preferred " • Experience working in APEX, Salesforce CRM, Oracle, SAP, and/or other comparable planning/scheduling/execution systems is preferred " • Experience working in a regulated environment (cGMP/FDA) is required " • Must have strong proficiency with Office 365 software, especially Outlook, Excel, PowerPoint, and Word " Responsibilities: • Lead a team of 15+ specialists through managers • Directly oversee two m anagers, each of whom leads a team of 5- 8 Operations Specialists located in Seattle, WA and Summit, NJ " • Influence day-to-day scheduling operations and exception management through a strong sense of leadership • Oversee resolution paths for escalations and events beyond the first-line responsibilities of the managers ; responsible for retrospective as required • Communicate issues and resolutions with management and key internal and external stakeholders " • Develop and maintain overall customer service and site account health monitoring strategies in line with departmental strategic initiatives • Plan and facilitate functional team managerial meetings ; support coverage of weekly check-ins as required • Accountable for team performance and regional Key Performance Indicators (KPIs) " • Accountable for implementation of process improvement projects at the departmental level, or cross-functionally with regional partners " • Hire and/or develop direct and indirect reports " • Maintain a positive, inclusive, and professional team atmosphere • Manage given resources and identify resource needs" including allocated project budgets and ongoing headcount determinations " • Ensure direct reports and their teams are properly trained and are aligned with SCLT strategy " • Analyze trends and develop action plans from feedback, operational metrics, and KPIs " • Provide input for, s et , and manage team goals aligned with SCLT strategy " • Plan and facilitate (on rotation) Global SCLT meetings for Managers and Senior Managers " • Provide weekly updates on team projects and goals to regional heads " • Manage relationships with regional partners as assigned " • Act as S ubject Matter Expert on regional & global projects as assigned " • Develop and gather endorsement for business cases for transformational projects " • Mentor/lead at least one global working group comprised of specialists and managers Knowledge, Skills, and Abilities • Experience working in a regulated environment (cGMP/FDA) is required • Must be skilled in planning and organizing, conflict management, decision-making, building relationships, innovation management, and resource allocation • Excellent leadership, communication, and presentation skills • Ability to make decisions in a fast-paced, high-volume environment • Highly self-motivated individual, with demonstrated time management skill and ability to work independently • Flexibility in responding to change or business need s #LI-Hybrid If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as Transforming patients' lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement. BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.