Job Description

Description

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission. At Howard University, we prioritize well-being and professional growth. Here is what we offer: • Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support • Work-Life Balance: PTO, paid holidays, flexible work arrangements • Financial Wellness: Competitive salary, 403(b) with company match • Professional Development: Ongoing training, tuition reimbursement, and career advancement paths • Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture Join Howard University and thrive with us! https://hr.howard.edu/benefits-wellness BASIC FUNCTIONS: The ServiceNow Administrator will provide support to customer environment operations. The ServiceNow Administrator is a technical resource that possesses ServiceNow administration capability and can design, build, and customize ServiceNow applications and services. The ideal candidate should understand the software development life cycle and possess skills in ServiceNow Advanced System Administration, Scripting in ServiceNow, and creating applications within the platform. SUPERVISORY AUTHORITY: N/A NATURE AND SCOPE: The ServiceNow Administrator will support customer environment operations. PRINCIPAL ACCOUNTABILITIES: • Under broad direction provide development and administration of ServiceNow infrastructure. • Understand business context and how to translate business and functional requirements into a sustainable ServiceNow implementation. • Assist with the implementation of Discovery, Cloud Provisioning and Governance with the ServiceNow CMDB. • Assist with creation, maintenance, and debugging Discovery jobs/schedules. • Assists with the technical design for architecture, responsible for overall code quality ensuring a highly available and recoverable environment. • Assists with the design, prototype, implement, test, and deploy business rules and technical solutions. • Analyze system processes and develop enhancements to improve user experience and general system usability. • Diagnose and isolate incidents through testing and work to develop workarounds and/or fixes for system related issues. • Develops custom integration components and integrate legacy systems with platform using mid-server and other relevant technologies. • Documents, maintains, and updates policies, procedures, and controls for the platform operation and software development life cycle while promoting agile development. • Designs and develops new ServiceNow applications and services. • Develop systems integrations and process automation. • Perform installation and testing of ServiceNow updates and new release CORE COMPETENCIES: • Knowledge of the principles, methods, and techniques used in ServiceNow development. • Enterprise and/or IT Service Management • ServiceNow System Administration • Experience with gathering requirements, database design schemas, and data modeling • Minimum 2+ Years' experience with ServiceNow development • Minimum 2+ Years' experience with JavaScript or Python • Minimum 2+ Years' experience of developing a custom service portal • Minimum 2+ Years of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog • Experience with process and solution integration, workflow design/configuration, and reporting. • Experience with Integration components and web technologies (XML, HTML, JavaScript, and Web Services). • Experience with ServiceNow Development APIs and diagnosing performance related issues. MINIMUM REQUIREMENTS: Experience with process development and deployment Web Service Integration (API Web Services) experience. Application Experience: ITx, HR, ITOM, ITBM, CSM, Security, Asset Management (HAM/SAM), PPM a Plus, Platform/Integration, Portal/UI, GRC Required. BS degree in any of the following: Computer Science, Computer Engineering, Computer Information Systems, or Computer Systems Engineering or equivalent years of experience. Desired Certifications: ServiceNow Certified System Administrator ServiceNow Certified Application Developer ServiceNow Implementation Specialist Certified ITIL Foundation 4 Compliance Salary Range Disclosure Expected Pay Range: $80,000 - $90,000