Job Description

Description

LaSalle Network has partnered with a technology and industrial company that is hiring a Service Administration Assistant in the Rolling Meadows, IL area. Service Administration Assistant Responsibilities: - Contact multiple service vendors to get status updates on open service calls - Professionally communicate service status with customers - Schedule service calls with third-party vendors but also direct service force - Submit invoices for service work to customers - Process invoices in Salesforce - Create quotations for service work in real-time - Review and verify assets and parts warranty status and determine business scenario and accounting type - Escalate customer concerns to Regional Technical team and work to resolve open issues - Accurately update company CRM with real-time updates Service Administration Assistant Requirements: - 2-3 years of office administrative experience is preferred - Personable with good relationship-building skills - Ability to define problems, collect data, establish facts and draw valid conclusions - Microsoft Office skills, especially Outlook, PowerPoint and Excel - Working knowledge of order management systems such as SAP is a plus - Working knowledge of customer management systems such as Salesforce is a plus - Strong written communication If you are interested in this Service Administration Assistant opportunity and qualify per the above requirements, please apply today! Thank you, Emily Schacht Team Lead LaSalle Network