Service & Logistics Coordinator - Waste Industry Experience Required
Compactor Rentals Of America
Phoenix, Arizona, US
Job highlights
Qualification
Candidates should be prepared to work independently, manage multiple tasks simultaneously, and utilize their computer skills effectively. Proficiency in Microsoft Office is essential, as is the ability to communicate clearly and effectively with various stakeholders. High school diploma or GED. 2 years of related experience in the waste industry. Ability to work independently. Ability to multi-task. Strong communication skills. Experience in Microsoft Office Suite. Valid Driver's License
Responsibility
This position is crucial for ensuring the smooth operation of service calls and maintaining high levels of customer satisfaction. The Service Coordinator will be responsible for scheduling and dispatching service technicians, quoting repairs, and managing the Team Up calendar. This role requires a proactive individual who can effectively communicate with both service technicians and customers, ensuring that all service requests are handled promptly and efficiently. In addition to dispatching technicians, the Service Coordinator will coordinate with customers regarding the servicing of their equipment, order and ship parts as necessary, and enter labor hours for Field and Shop Technicians into the payroll system. The ideal candidate will thrive in a fast-paced environment, possess strong attention to detail, and demonstrate a commitment to exceptional customer service. The role may also require after-hour dispatching, necessitating that the service phone remains on at all times to address urgent service needs. Dispatch service technicians. Quote repairs. Maintain calendar. Coordinate with customers on the servicing of their equipment. Order and ship parts as needed. Enter Field and Shop Techs labor hours in payroll system
Benefits
Job Description
Description
About the position The Service Coordinator position at Compactor Rentals of America is a full-time role based in Phoenix, AZ, specifically tailored for individuals with experience in the waste and recycling equipment service industry. This position is crucial for ensuring the smooth operation of service calls and maintaining high levels of customer satisfaction. The Service Coordinator will be responsible for scheduling and dispatching service technicians, quoting repairs, and managing the Team Up calendar. This role requires a proactive individual who can effectively communicate with both service technicians and customers, ensuring that all service requests are handled promptly and efficiently. In addition to dispatching technicians, the Service Coordinator will coordinate with customers regarding the servicing of their equipment, order and ship parts as necessary, and enter labor hours for Field and Shop Technicians into the payroll system. The ideal candidate will thrive in a fast-paced environment, possess strong attention to detail, and demonstrate a commitment to exceptional customer service. The role may also require after-hour dispatching, necessitating that the service phone remains on at all times to address urgent service needs. Candidates should be prepared to work independently, manage multiple tasks simultaneously, and utilize their computer skills effectively. Proficiency in Microsoft Office is essential, as is the ability to communicate clearly and effectively with various stakeholders. This position offers a competitive salary range of $70,000 to $80,000 per year, along with a comprehensive benefits package. Responsibilities • Dispatch service technicians , • Quote repairs , • Maintain calendar , • Coordinate with customers on the servicing of their equipment , • Order and ship parts as needed , • Enter Field and Shop Techs labor hours in payroll system Requirements • High school diploma or GED , • 2 years of related experience in the waste industry , • Ability to work independently , • Ability to multi-task , • Strong communication skills , • Experience in Microsoft Office Suite , • Valid Driver's License Nice-to-haves Benefits • Health savings account , • Disability insurance , • Health insurance , • Dental insurance , • 401(k) , • Paid time off , • Vision insurance , • 401(k) matching , • Flexible schedule , • Life insurance