Job Description

Description

Overview Description Provides basic administrative and technical support for leaders and teams they support. Manages schedules/calendars, coordinates meetings, coordinates travel arrangements, processes invoices, and handles inquires as appropriate. Manages work with basic guidance and direction. Addresses basic administrative and technical issues when they arise and trains and guides the work of less tenured assistants as needed. Requirements and Qualifications • High School Diploma/GED required. • Requires 5-7+ years relevant experience; previous administrative experience preferred. • Experience with matrix organization and complex work environment a plus. • Requires basic proficiency in MS office (Word, PowerPoint, Excel). Responsibilities Connect to Promise - Demonstrates a commitment to IU Health's mission, vision, and values by exhibiting behaviors and delivering results that align with the strategic direction of the organization. Ensure IU Health is working toward its vision of improving the health of all Hoosiers by providing the best care for each person as we practice our values of purpose, excellence, compassion, and team. Oral Communications - Expresses thoughts, ideas and opinions clearly, fluently and concisely. Listens attentively to others and responds appropriately to questions and comments. Asks appropriate questions to obtain information and to determine the needs of others. Comprehends and follows instructions. Follows proper phone etiquette and guidelines per administrative job specifications. Written Communications - Creates and responds to written communications professionally, paying attention to details such as spelling, grammar, and formatting. Can convey thoughts in a concise, organized manner. Ethical Practice - Maintains confidentiality as appropriate, earns trust and respect of others, and exhibits behaviors that express the ethical practice of a healthcare organization. Keeps financial, person information, patient data, etc. extremely confidential as required. Customer Relations - Establishes and maintains respectful working relations with internal and external customers by being courteous and helpful in all interactions. Shows appreciation and respect for customers' needs, expectations, and perspectives. Represents one's organization by demonstrating behaviors that reflect an attitude of customer service, responsiveness, and concern. Execution - Produces on-time, high-quality work deliverables. Achieves individual and team metrics as applicable. Independent Judgement - Exhibits sound judgment in handling unexpected problems and frequent interruptions that require immediate action or attention. Problem Solving - Proactively and clearly identifies problems or issues and suggests alternative solutions. Uses resources such as other team members, written manuals or work-related materials, etc. to creatively address existing or anticipated work problems.