Job Description

Description

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. What this job involves - The role of the Security Administrator encompasses various responsibilities within the security domain, focusing on project-related tasks and support. They actively engage in all project work and are adaptable to contribute in any capacity as needed. Moreover, the Security Administrator is entrusted with managing the space owners list, ensuring its accuracy through regular updates. They also play a pivotal role in developing Standard Operating Procedures (SOPs), work practices, and process maps specific to the Security Administrator function, establishing a framework of best practices to enhance the efficiency and effectiveness of security administration tasks. Furthermore, they are responsible for access control, encompassing badge creation and modifications, card access accountability, and parking access. Additionally, they conduct quarterly and annual access audits to maintain the integrity of the security system. What your day-to-day will look like: Responsible for providing support and assistance in project-related tasks and responsibilities within the security domain. They will actively participate in all aspects of project work and be prepared to contribute to any tasks as required. Manage the space owners list and ensure it is kept up to date with necessary updates. Develop Standard Operating Procedures (SOPs), work practices, and process maps for the Security Administrator function. These documents will outline the best practices and guidelines for executing security administration tasks efficiently and effectively. Will be available to cover the reception post as needed, ensuring seamless operations and customer service during any requested periods of absence. Screen, direct and coordinate the admittance of all individuals. Issues access cards and photo IDs to employees/contractors along with parking hang tags. Answers incoming calls, work orders, and emails and forwarding messages as needed. Answers emails sent to the Security Administrator email account. Place clearances to card access areas upon receiving approval from space owner. Provide clearances to card access areas after upon receiving approval from space owner. Maintain and update card access when necessary. Provide temporary access to international employees visiting the site. Maintain ID & Access Card Issuance statistics. Provide access card reports on monthly/ as needed basis to BMS space owners. Send notifications to Managers to retrieve badges for inactive badges. Send notifications to Managers to retrieve badges for disabled employees. Relieve reception desk for breaks, lunch, and call outs. Enforce company security policies and procedures. Required Skills and Experience: High School diploma, state equivalent, or GED equivalent. Proficient in Microsoft Office products such as Outlook, PowerPoint, Excel, etc. Strong verbal and written communications skills Strong team player with a “can-do” attitude Excellent customer service skills Ability to identify issues and solutions Ability to stand and/or walk for prolonged periods of time Knowledge of C-Cure Access Control Platform. Granting and restricting access. Desired or preferred experience and technical skills: Minimum 2 years previous customer service-related experience 3-5 years of security experience or equivalent background required. Sound communication, interpersonal and organization skills are required. Proficiency with various computer applications is required. Knowledge of security and emergency management terminology is required. If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.