Sea Logistics Customer Care Specialist
Kuehne+Nagel
US
Job highlights
Qualification
2 years of experience in freight forwarding. 3+ years of experience in ocean freight forwarding. Knowledge of domestic and international geography, including key ports. Basic understanding of U.S. trade regulations (FAA, FMC, EAR, Hazmat). Strong verbal and written communication skills. Proficiency in PC skills and logistics software. Ability to complete IMO Security training
Responsibility
This role requires an organized and detail-oriented professional with experience in freight forwarding, export documentation, and customer service. Manage end-to-end sea export shipments, including inland transportation, booking, and tracking. Prepare and verify export documentation (Bill of Lading, Export Declaration, Certificate of Origin, etc.). Maintain communication with vendors, customers, carriers, and overseas offices. Ensure compliance with U.S. trade regulations (FAA, FMC, EAR, Hazmat). Manage customer profiles, SOPs, and key contract details. Identify and resolve billing discrepancies and operational disputes
Job Description
Description
🚢 Sea Logistics Coordinator – Rockland, MA Location: Rockland, MA | Full-Time - Onsite Kuehne+Nagel is seeking a Sea Logistics Customer Care Specialist - Sea Logistics Coordinator to support our sea export operations. This role requires an organized and detail-oriented professional with experience in freight forwarding, export documentation, and customer service. Key Responsibilities • Manage end-to-end sea export shipments, including inland transportation, booking, and tracking. • Prepare and verify export documentation (Bill of Lading, Export Declaration, Certificate of Origin, etc.). • Maintain communication with vendors, customers, carriers, and overseas offices. • Ensure compliance with U.S. trade regulations (FAA, FMC, EAR, Hazmat). • Manage customer profiles, SOPs, and key contract details. • Identify and resolve billing discrepancies and operational disputes. Qualifications & Experience • 2 years of experience in freight forwarding. • 3+ years of experience in ocean freight forwarding. • Knowledge of domestic and international geography, including key ports. • Basic understanding of U.S. trade regulations (FAA, FMC, EAR, Hazmat). • Strong verbal and written communication skills. • Proficiency in PC skills and logistics software. • Ability to complete IMO Security training.