Job Description

Description

About Us: It started with a struggle: Homethrive’s two founders both experienced the challenges of caregiving for family members while working. They found a confusing, hard to navigate system. They got sucked into the Google rabbit hole in the search for answers and directions. Even after taking countless days off work and spending long hours on the phone, they couldn't find the answers they needed. They knew there had to be a better way. So, they created Homethrive. We are transforming family caregiving and leading the way to better outcomes for caregivers, their loved ones, and their respective health plans. Homethrive’s personal caregiving coach and assistant provides the knowledge, recommendations, and support that our members need, all in one interactive tool. Key Responsibilities: • Play a key role in design and implementation of the Salesforce integration by sharing best practices and technical guidance of internal business stakeholders. • Build productive partnerships with stakeholders to understand their requirements to shape the Salesforce platform to serve seamlessly the evolving business needs. • Upgrade and configure the Salesforce systems for optimized integration by managing Salesforce roles, profiles, sharing rules, workflows, and groups. • Maintain and automate business processes using custom objects and workflow rules, and document enhancements and maintenance tasks. • Importing sales department leads, contacts, and other data & metrics necessary. • Lead technology implementation by helping to develop standard terminology, accounts, views, pipelines, and dashboards. • Responsible for leading data management, security, privacy & governance to improve Salesforce data quality by implementing rules and automation as needed. • Ensure proper data governance framework and strategies that will provide benefits including planning for future improvements. • Help with developing dashboards & analytics. Create all technical documentation relating to user training (SOPs) and user experience, to monitor and improve adaptation of the platform. Qualifications: • 5+ years of experience with Salesforce Administration. • Salesforce configuration changes, including Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports. • Salesforce certification required: Salesforce Admin or Salesforce Certified Advanced Admin, or Salesforce Developer. • Strong communication skills, with the ability to articulate complex project updates in a clear and concise manner to non-technical audiences, including stakeholders and leadership team. • Experience integrating large enterprise systems with Salesforce. • Design, develop, test, document, deploy, and support third-party integrations with Salesforce. • Experience with Service cloud voice, Triggers, Lightning Web Components, Process Builders, etc., is a plus. • Experience with Python, SQL, Tableau and data management is a plus