Job Description

Description

Overview Are you a people person? Be a First Citizens person! Join our Belleair branch team and make a difference. This full-time Sales and Service Representative role will be located at 101 N. Indian Rocks Road in Belleair Bluffs, Florida. The successful candidate will demonstrate: • Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation; Demonstrates professionalism and empathy in customer interactions • Adaptability: Has the ability to learn and adapt quickly to new information and technology • Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships • Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently; Able to process information and move quickly through problem resolution Responsibilities The essential functions of the job include, but are not necessarily limited to, the following: • Engaging customers in conversation to understand their banking needs and preferences • Processing transactions accurately and efficiently • Providing assistance with account servicing needs • Facilitating customer awareness and education of bank services, including digital banking capabilities • Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs Qualifications • Required Education: High School Diploma or GED • Required Experience: 6+ months customer service experience AND 1+ years recent cash-handling experience • Preferred Items: • 1+ years prior experience from a Large Financial Institution • An ability to engage in sales conversations regarding new accounts • Working knowledge of Microsoft Office