Job Description

Description

ABOUT US Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com. COGNIZANT CONSULTING Within Cognizant is Cognizant Consulting, a global consulting organization delivering strategic and domain consulting through industry and technology expertise. With over 6,000 consultants worldwide, Cognizant offers high-value consulting services that improve business performance and operational productivity, lower operational expenses and enhance overall performance. Clients draw upon our deep industry expertise, program and change management capabilities, and analytical objectivity to help improve business productivity, drive technology-enabled business transformation and increase shareholder value. We provide a number of Business/IT Consulting Services including Business Strategy, IT Strategy & Roadmap Development, Process Re-Engineering & Transformation, Enterprise Architecture & Technology Selection, and Domain Solutions. The Cognizant Consulting team is a high performing organization that is continually expanding our client base and increasingly being recommended by analysts such as Forrester and Gartner. And we’re growing! Experience · 10 plus years progressive work history · At least 5 years’ experience in product management, product development, product marketing, or operations, related to hotel systems. · Project management experience in both waterfall and Agile delivery · Must have: Experience in PMS, CRS, hotel systems integration and implementations · Preferred: Hospitality Industry experience across the entire guest journey (reservation/booking, stay, marketing, services) · Preferred: Direct hands-on hotel operations and/or hotel system experience Roles & Responsibilities · Identify and analyze gaps between current processes and desired state and document process requirements on cross functional and complex projects. · Analysis of processes and software capabilities including system process analysis, design, and prototyping, as well as develop alternative design solutions, advise on options, risks, costs, and impact on other business processes and/or systems. · Responsible for collaborating with business partners to assist a delivery team to produce technical solutions to address complex business needs. · Create and validate recommended test scripts and scenarios working with testing team for large cross functional complex projects. · Create user stories and support features development in an Agile software engineering environment · Guide the product team on product road map decisions · Guide the product team on developing hypotheses and performing experiments · Guide the product team on creating user stories and ensuring data instrumentation of new features · Partner with research, analytics, data science & operations teams to deeply understand, analyze, and synthesize customer and company needs into product priorities, roadmaps, and detailed specifications. · Partner with development team leadership and maximize development team efforts · Provide guidance on the technical stack used for the product portfolio and integration points with other products · Develop a deep understanding of the market as well as our customers, their pains and jobs-to-be-done. Systematically analyze user feedback · Know the competitive landscape and differentiate a product portfolio through innovation and positioning · Perform team reviews and regularly engage with team members to drive individual success Job Requirements · Work is remote with limited travel: 5-10% of time. On-site can be an option · BS in business, engineering, or a related field; MBA is a significant plus · Preferred: degree with a focus on hospitality, hotels or tourism operations · Excellent soft skills including communication (written and verbal fluency in English), collaboration, facilitation, and adaptability, to compliment your hard skills. · Strong problem solving and analytical skills · Passion for delivering a remarkable customer experience. · Able to build empathy for our customers and their problems. · Track record of leading and proactively managing end-to-end execution of projects and processes. · Experience with common DevOps (Jira, Azure DevOps) and project management tools · Comfortable and ability to work in an ambiguous, fluid environment · Strong bias for action and a results-oriented sense of urgency · Fearless attitude and sense of humor Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: • Medical/Dental/Vision/Life Insurance • Paid holidays plus Paid Time Off • 401(k) plan and contributions • Long-term/Short-term Disability • Paid Parental Leave • Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.