Job Description

Description

We are urgently hiring for Operations Admin Officer. Job Location - San Francisco Our Ideal Candidate Will Have • A minimum of a High School diploma or an Associate’s Degree • At least 2 years of experience in a client-facing or administrative role • Proficiency in both Spanish and English is required • Exceptional attention to detail • Strong communication skills • High typing speed with excellent accuracy • Permanent Residency in the United States (no visa provided) Job Description • Document scrutiny & collection of applications for Passport processing. • Collection of visa applications & document scrutiny for visa processing, attestation & legalization services • Biometrics capture (Photo & Fingerprints) • Cash collection & POS entry • Client facing – answering queries, advising applicants, managing disputes • Handle customer/applicant queries personally or else through email, telephone. • Handle cash and bank-related transactions if assigned and ensure 100% accuracy. • Record and maintain all the application data. Also, Ensure accurate & timely data entry into the CRM with zero errors. • Ensure all the administration and logistics of passport delivery to Embassy/ applicant / logistic company etc. • Maintain compliance with the standard operating procedures, manuals, etc. without deviation in the process. • Intimate Inform the applicants about the available Value-Added Services and ensure upselling of Value-Added Service options to applicants/ customers. • Encourage the applicants to provide feedback on services provided and their overall experience at the Application Center. • Ensure that the entire task is completed within the mandated turnaround time. • Assist the Deputy Manager/Team Lead/Operations Manager in the execution of any new projects and other ISO compliances. • Ensure judicious use of natural resources. • Adhere to the environmental health and safety policy/objectives and guidelines of the organization. • Other duties as assigned