Job Description

Description

We’re looking for an experienced Office Manager to oversee the daily operations of our growing garage door services business. This role requires proficiency in ServiceTitan software and a background in the home services industry. You’ll manage scheduling, dispatching, invoicing, and customer service while supporting our team of technicians and ensuring smooth office workflows. If you’re organized, tech-savvy, and thrive in a fast-paced environment, we’d love to have you on our team! Description Job Title: Office Manager (ServiceTitan Superstar Wanted!) Location: Yorktown, VA Employment Type: Full-Time About Us At Wallen Garage Doors we’re not just fixing and installing garage doors—we’re opening the door to exceptional customer experiences (literally!). As a leader in the garage door industry, we pride ourselves on providing top-notch service with a smile. We’re looking for a rockstar Office Manager who’s not only a whiz with ServiceTitan software but also brings experience, energy, and excitement to our growing team. What You’ll Do As our Office Manager, you’ll be the behind-the-scenes hero making sure everything runs as smoothly as a freshly greased garage door. You’ll juggle schedules, keep technicians on track, and make sure customers are delighted with every interaction. If you thrive in a fast-paced environment and love creating order out of chaos, we want to hear from you! Your Daily Adventures • Office Wizardry: Own the daily office operations—think scheduling, dispatching, invoicing, and making the magic happen. • ServiceTitan Mastery: Use your skills to keep us running like clockwork, managing work orders, customer info, and operational reporting. • Scheduling Guru: Keep our technicians’ calendars (and customers) happy by coordinating efficient schedules and quick dispatches. • Customer Cheerleader: Wow our customers by solving issues, answering questions, and making their day better. • Data Detective: Dive into ServiceTitan reports to track performance and find opportunities for improvement. • Process Pro: Spot inefficiencies, streamline workflows, and level up how we do business. • Team Connector: Be the go-to person keeping communication flowing between the office, techs, and leadership. What We’re Looking For • Experience as an Office Manager (bonus points if it’s in the garage door or home services industry). • ServiceTitan savviness—you know the system inside and out. • Top-notch organizational and multitasking skills (spinning plates? No problem). • A natural communicator with a knack for building relationships. • Tech-friendly and comfortable with tools like Microsoft Office and ServiceTitan. • A problem solver who loves tackling challenges and making things better. • High school diploma required; extra education or certifications? Even better! What’s In It for You? • A competitive salary that reflects your experience and contributions. • The chance to be part of a fun, fast-paced team with big goals. • A supportive environment where your ideas are valued. • Benefits like health insurance, paid time off, and plenty of coffee (or tea). • The satisfaction of knowing you’re helping a growing business shine! How to Join Us If you’re ready to bring your A-game, ServiceTitan skills, and a can-do attitude to a growing company, we want to meet you! Let’s open the door to your next big opportunity! ✨ Salary $50,000 - $75,000 per year