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Managing Director -Global Catering Operations

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United Airlines

Chicago, IL, US

4 days ago
full-time
degree mentioned

Job highlights

Qualification

Bachelor's degree. 15+ years of relevant experience. 5+ years in progressive leadership positions. Continuous Improvement experience. Change management experience. Expertise in food production and food manufacturing processes, operations, technologies, and regulatory requirements. Supply chain, inventory, and logistics management. Strong operations and people leadership skills. Financial acumen. Ability to effectively work with all levels of the organization, employees and outside suppliers. Excellent written and verbal communications skills. Strong analytical capability. Must be legally authorized to work in the United States for any employer without sponsorship. Successful completion of interview required to meet job qualification. Reliable, punctual attendance is an essential function of the position

Responsibility

This role is responsible for oversight of vendor catering operations, vendor management, food safety and food production facility development for all UA locations, domestic and international. This role is responsible for adhering to FSMA compliance, and ensuring our vendors meet food safety requirements through regular audits. This role manages and develops positive relationships with catering suppliers and crafts strategic vision of catering operations in partnership with catering suppliers and broader CSI and catering organizations. This role ensures accuracy of service delivery to all clients and close partners with suppliers on development of new state of the art catering operations facility. Responsible for creating a safety-based culture and is continuously focused on vendor's safety performance. Oversee the supplier verification and 3rd party hygiene audits ensuring vendors operating policy and procedures, adhere to food safety compliance and regulatory compliance (FDA/TSA/USDA/OSHA). Oversee security management. Responsible for creating a healthy culture and employee-focused organization. Leads all people initiatives and responsible for employee satisfaction. Coordinates with Human Resources on HR strategy, initiatives, and projects. Serves as a change agent to implement process, technology, and policy changes throughout the catering unit. Drives change management to achieve people and business results. Creates a culture of innovation to improve operations. Provides leadership, vision and strategy in partnership with catering suppliers. Responsible for overall Operational, Safety and Financial targets are met including delay performance, customer satisfaction, employee safety and productivity. Ensures all Regulatory standards met or exceeded. Drives and delivers strong employee satisfaction

Benefits

    • Retirement Savings
    • Health Insurance

    Job Description

    Description

    Description There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world? Why Inflight Services? Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation. Key Responsibilities: This role is responsible for oversight of vendor catering operations, vendor management, food safety and food production facility development for all UA locations, domestic and international. This role is responsible for adhering to FSMA compliance, and ensuring our vendors meet food safety requirements through regular audits. This role manages and develops positive relationships with catering suppliers and crafts strategic vision of catering operations in partnership with catering suppliers and broader CSI and catering organizations. This role ensures accuracy of service delivery to all clients and close partners with suppliers on development of new state of the art catering operations facility. Safety and Regulatory • Responsible for creating a safety-based culture and is continuously focused on vendor's safety performance • Oversee the supplier verification and 3rd party hygiene audits ensuring vendors operating policy and procedures, adhere to food safety compliance and regulatory compliance (FDA/TSA/USDA/OSHA) • Oversee security management • Safety and Regulatory • Responsible for creating a safety-based culture and is continuously focused on vendor's safety performance • Oversee the supplier verification and 3rd party hygiene audits ensuring vendors operating policy and procedures, adhere to food safety compliance and regulatory compliance (FDA/TSA/USDA/OSHA) • Oversee security management Employee Relations • Responsible for creating a healthy culture and employee-focused organization • Leads all people initiatives and responsible for employee satisfaction • Coordinates with Human Resources on HR strategy, initiatives, and projects Change Management • Serves as a change agent to implement process, technology, and policy changes throughout the catering unit • Drives change management to achieve people and business results • Creates a culture of innovation to improve operations Strategic Leadership • Provides leadership, vision and strategy in partnership with catering suppliers • Responsible for overall Operational, Safety and Financial targets are met including delay performance, customer satisfaction, employee safety and productivity • Ensures all Regulatory standards met or exceeded • Drives and delivers strong employee satisfaction United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table! Qualifications What’s needed to succeed (Minimum Qualifications): • Bachelor's degree • 15+ years of relevant experience • 5+ years in progressive leadership positions • Continuous Improvement experience • Change management experience • Expertise in food production and food manufacturing processes, operations, technologies, and regulatory requirements • Supply chain, inventory, and logistics management • Strong operations and people leadership skills • Financial acumen • Ability to effectively work with all levels of the organization, employees and outside suppliers • Excellent written and verbal communications skills • Strong analytical capability • Must be legally authorized to work in the United States for any employer without sponsorship • Successful completion of interview required to meet job qualification • Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): • MBA • 10+ years of experience with food production, food manufacturing, food service operations, or airline catering • Proven track record or prior experience with leading or playing a key leadership role in a large company, e.g., Fortune 100 United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT