Job Description

Description

We are hiring an Experienced Dispatcher! We are a family-owned and run company that has been in business since 1982! With a fantastic reputation in the community, we have no shortage of calls and are looking for outstanding Dispatchers to join our team! Schedule: Monday to Friday, 1030AM - 7PM What can WE do for you? • Provide stability - over 30% of their staff has been employed 10 years or longer. • They've been in business for 40 years and have 5-star reviews. • They have a great benefits package (see full list below). • They are a family-owned company with a fun, professional and caring management team. • They are growing and so are the opportunities for advancement. • They provide ongoing training and professional development. • They have box seats to the Caps and Jiffy Lube Live for employees to enjoy! • Team events • Pride in working for a company that makes a difference in the community and always does right by the customer. • Culture of continuous improvement including the use of the latest technology platforms in the industry. Benefits for our Employees: • We offer great earning potential • Paid vacation • 401k with company match • Health Insurance • Vision Insurance • Dental Insurance • Dynamic work environment • Family Atmosphere • Supportive Management Competitive pay starting at $18/hour! As a Dispatcher you'll have: • A proven track record in customer service/dispatch • At least 2 years of Dispatch experience in a residential home service setting • Highly organized with exceptional follow-through abilities. • Strong verbal and written communication. • Ability to build trust, diffuse conflict and hold others accountable. As a Dispatcher you'll need to: • Learn the business and learn how to prioritize the most urgent customer calls. • Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field. • Participate in training so that you grow and develop as a professional. • Update customers throughout the day on the technician's progress. • Learn the call script in order to sound professional and authentic when speaking with our customers. • Maintain and update our customer database with complete and accurate information. • Learn to use Service Titan software • Respond to customer requests, resolve issues, and promote the brand. • Adhere to the company's plan for resolving customer complaints quickly and favorably. All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected categories. We are an equal opportunity employer. A pre-employment background check and drug screen are required to be considered for this position.