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International Operations Agent III

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AIT Worldwide Logistics

Miami, FL, US

6 days ago
full-time
degree mentioned

Job highlights

Qualification

High School Degree or equivalent Required and. 5+ years Required. Advanced knowledge of ITAR, DG or TSA work experience/regulations. General Computer Skills (Medium proficiency). Bilingual (Spanish) Required

Responsibility

The International Operations Agent III is responsible for coordinating the day to day import/export of international freight forwarding shipments into and out of the USA across all modes of international transportation based upon customer requests. Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied. Prepare profitable quotations accurately. Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner. Coordinate the day to day import and/or export of products, including reviewing orders and documents. Track and communicate all delays, damages, problems and work to resolve customer issues. Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing. Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule. Coordinate recovery/delivery schedules with various cartage agents and international partners. Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed. Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met. Ensure all shipments are properly billed within company guidelines and timelines

Benefits

  • In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position)
  • Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement for your personal development
  • In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually
  • Paid Time Off
  • Dental Coverage
  • Retirement Savings
  • Health Insurance

Job Description

Description

Introduction Come move the world with us! Wake up each day to be part of a  global movement . A movement to make an impact. A movement to go for it! A movement to provide best-in class solutions. A movement to be empowered. A movement to do the right thing. Make AIT Worldwide Logistics the next stop on your career journey! See what our teammates say about working at AIT Worldwide Logistics . Overview The International Operations Agent III is responsible for coordinating the day to day import/export of international freight forwarding shipments into and out of the USA across all modes of international transportation based upon customer requests. Responsibilities • Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied. • Prepare profitable quotations accurately. • Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner. • Coordinate the day to day import and/or export of products, including reviewing orders and documents. • Track and communicate all delays, damages, problems and work to resolve customer issues. • Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing. • Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule. • Coordinate recovery/delivery schedules with various cartage agents and international partners. • Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed. • Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met. • Ensure all shipments are properly billed within company guidelines and timelines. Qualifications Education Qualifications • High School Degree or equivalent Required and • Associate's Degree Or equivalent Preferred Experience Qualifications • 5+ years Required • 7+ years Preferred Skills And Abilities • Advanced knowledge of ITAR, DG or TSA work experience/regulations. (High proficiency) • General Computer Skills (Medium proficiency) • Bilingual (Spanish) Required Licenses and Certifications • CCS-Certified Coding Specialist Certified Cargowise Specialist (CCS) Preferred • Certified Correctional Officer (CCO) Certified Cargowise Operator (CCO) Preferred • Dangerous Goods Certification Preferred What AIT Can Offer You In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement for your personal development. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually. About AIT Worldwide AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the America’s-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. Learn more about AIT Worldwide Logistics, our culture and core values in action here . AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.