Job Description

Description

Responsible for managing all aspects of the patient intake process, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and maintaining the insurance verification and authorization processes to the proper departments. Essential Job Functions/Responsibilities Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies. Ensures compliance with all state, federal, and CHAP referral/intake regulatory requirements. Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy. Establishes and maintains positive working relationships with current and potential referral sources. Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers. Negotiates service pricing with Director of Nursing, Administrator and Business Development team, within established financial and reimbursement parameters. Assists the Executive Director/Administrator in the preparation of an annual budget for the intake department and monitors allocation of resources according to budgetary limitations. Builds and monitors community and customer perceptions of Southwest Florida Home Care, Inc. as a high quality provider of services. Gathers, collates, and reports referral statistics including key customer referral trends. Identifies trends with business development, not meeting agency standards. Job Title/Position: Clinical Referral/Intake Coordinator Provides departments leadership in strategic planning including identifying opportunities for additional or improved services to meet customer needs. Maintains comprehensive working knowledge of Southwest Florida Home Care, Inc. contractual relationships and ensures that patients are admitted according to contract provisions. Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Southwest Florida Home Care, Inc.. The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. Position Qualifications Bachelor's degree in Nursing preferred, Masters degree in health care or related field preferred. Licensed nurse with current licensure to practice professional nursing in the state. At least three (3) to five (5) years experience in health care management, preferably in home care operations. Demonstrated ability to supervise and direct professional and administrative personnel. Ability to market aggressively and deal tactfully with customers and the community. Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices. Demonstrates good communication, negotiation, and public relations skills. Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities Must have Home Care Home Base software Knowledge.