Insight Global
Insight Global
New Orleans, Louisiana, US
Job highlights
Responsibility
Provide outstanding support to Government customer users. Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations. Install software patches, updates, and upgrades, including remote server and workstation administrations. Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems and monitor network traffic and optimize network performance. Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves. Create, update, and track service call requests, and stage and take down end user workstations and associated equipment
Job Description
Description
Provide outstanding support to Government customer users. Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations. Install software patches, updates, and upgrades, including remote server and workstation administrations. Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems and monitor network traffic and optimize network performance. Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves. Create, update, and track service call requests, and stage and take down end user workstations and associated equipment.