Job Description

Description

At PCA, we say, "It's not just the cars, it's the people!" We have amazing staff who love to work at PCA, and it's time to add our next team member. This is a great job and a great place to work! TO APPLY To apply, please send a RESUME and COVER LETTER. You must include both for your application to be considered complete. (If unable to send through LinkedIn, cover letter may be sent to admin@pca.org.) ABOUT US The Porsche Club of America (www.pca.org) is a club for Porsche owners. With approximately 160,000 members across the US and Canada, PCA is the largest single-marque car club in the world. Through the National Office, our staff supports membership and 148 regions (chapters) in a variety of ways: processing memberships, planning events, bringing support to driving, racing and educational programs, producing a monthly magazine, and providing technology in a wide variety of ways. POSITION SUMMARY This position is a key team member of the PCA National Headquarters staff. This role’s primary objective is to lead and manage PCA National digital projects. The role will also handle some hands-on work and must have in depth knowledge of sysadmin functions and all PCA technology. The IT Project Manager is responsible for the day-to-day management of our technology and IT support services. The person in this position will interact with staff, contractors, volunteers, and others throughout the PCA/Porsche community to improve our members’ and guests’ online experience. This position will involve management of team members and projects. Some hands-on development will be necessary. Many of our digital assets are custom-configured for PCA’s use. The person in this role will work with a team to identify needs for continuing customization and/or move to off-the-shelf software/platforms. This role is in-person, on-site in Columbia, MD. OVERARCHING RESPONSIBILITIES 1. Project Planning and Coordination • Collaborate with stakeholders to define project scope, goals and deliverables. • Develop comprehensive project plans, timelines and budgets. • Coordinate resources, tasks and activities to ensure timely project execution • Manage subcontractors and developers for website design and IT support services • Monitor project progress; track action items; examine, research, and resolve issues; escalate issues to appropriate authority; respond to concerns; troubleshoot issues, manage tickets, and test fixes before they are rolled out. 2. Digital Strategy Development • Lead development efforts with blend of inside development and outside vendors • Conduct research and analysis to identify digital trends, best practices and opportunities for the club. • Work with the marketing and communications team to develop digital strategies aligned with organizational goals • Provide recommendations for improving digital platforms, tools and processes 3. Website & Digital Platform Management and Optimization • Oversee the management and maintenance of the club’s websites and other platforms • Manage digital and data processes for membership, national and regional leadership as the roles interact with PCA’s website and digital platforms • Coordinate updates, enhancements and optimization efforts • Monitor website and digital performance metrics and user feedback to identify areas for improvement 4. Support staff functions and Membership, Marketing, Event, Technical, Finance and Content Teams • Oversee all IT related functions in national HQ Office, as well as remote employees, to support club efforts, including user management, network security, domain logins, printers, phones, security cameras, and all other technologies related to the proper function of PCA’s workflow. • Manage digital aspects of membership process including autorenew, digital membership cards, member accounts and reports, webstore, APIs and all other related processes. • Collaborate with staff and stakeholders to develop and optimize national processes and projects • Manage PCA computer-related hardware and software for proper function and EOL replacements • Manage website and digital assets as a resource to provide a smooth user experience for National HQ Staff, Executive Council, National Volunteers, Region Officers, General Members, Test Drive Subscribers and Prospective Members. • Work with staff to implement/maintain numerous PCA microsites, event registrations and other digital properties 5. Security • Work with key stakeholders to ensure the proper and secure operations for PCA for both online and intra-office needs • IT Management for PCA-related efforts, including the maintenance and security of all PCA networks, internal and external. 6. Analytics and Reporting • Utilize web analytics tools to track and analyze traffic, user behavior and performance metrics • Generate regular reports to stakeholders on project status, key performance indicators and outcomes • Identify insights and trends from data analysis to inform decision-making and optimization strategies. 7. Other duties as may be assigned KNOWLEDGE, SKILLS AND ABILITIES • Web savvy, project management, planning, problem solving • Advanced knowledge in ColdFusion, Microsoft Server, Microsoft Exchange Server, mySQL (v5+), PHP, Coldbox, API’s, Smartermail, Wordpress, CPanel, SSL Certificates, Active Directory Services • System Admin experience • Advanced knowledge of MySQL database, Windows domain admin & support, MS Suite admin & support, • Hyper-V/VMware • Dev language • VoIP phone system management • Experience in mobile development, with a focus on Cordova/Phonegap • Advanced knowledge of network routers, firewalls, and other hardware and software based intrusion preventing measures • Experience with Microsoft development tools, such as Visual Studio • Experience with git or other code repositories. • Experience with Apple development frameworks, with a focus on Xcode and Apple Security fundamentals for mobile development • Experience with Android development frameworks for mobile developments, including Android Studio • Experience in all e-mail related security and operational functions, including SPF, DMARC, DKIM • Experience in video production capabilities and processes, including cameras, audio, production switchers, lighting and studio operations • Experience with Microsoft Office tools • Excellent written, verbal, and interpersonal communication skills and the ability to discuss technical issues with non-technical staff • Demonstrated ability to prioritize and to complete a high volume of work with excellent organizational skills and attention to detail • Enjoys self-directed technical problem solving and committed to continuous learning • Ability to appropriately prioritize projects with quick-turnaround requests or pressing concerns • Comfortable achieving a consensus across a diverse group of stakeholders MINIMUM REQUIREMENTS • Advanced project management and leadership skills for managing projects and the team members involved with them. • Technology-oriented Bachelor’s Degree or demonstrated relevant experience • Seven years’ experience in website architecture, development, and management • Five years’ server and database administration • Five years' direct email server management • Five years’ mobile development experience • Five years’ experience in budget management • Hands-on experience with ColdFusion 2021 or later. Experience in ColdBox framework is also required. • Strong written and verbal communication skills; Analytical and problem-solving skills ; Excellent resource planning and task scheduling skills REPORTS TO • Director of Administration TO APPLY To apply, please send a RESUME and COVER LETTER. Please include both for your application to be considered complete. (If unable to send through LinkedIn, materials may be sent to admin@pca.org.) We would like to hear about your experience with Project Management, IT and nonprofit or membership associations.