Job Description

Description

About the Role Are you ready to support critical missions by providing IT and mobile device support to the U.S. Department of Defense (DoD) Far East Command? Deloitte's Core Technology Operations team is seeking an IT Support Specialist to provide essential operational and technical support for DoD systems, mobile devices, and IT services across Japan. This role offers a unique opportunity to work with cutting-edge technologies in a dynamic environment, enabling efficient operations and robust cybersecurity practices. Work You’ll Do As an IT Support Specialist, you will: • Provide operational and technical support to the DoD Far East IT Division, including support for mobile phone encryption, VPN authentication, Wi-Fi, and conferencing solutions. • Act as a liaison between the DoD, OneNet, DISA, and the State Department to facilitate technical solutions across various agencies. • Troubleshoot and resolve IT problems, providing desktop support, systems administration, and mobile device support (iOS preferred). • Manage IT service requests, submitting, tracking, and closing tickets on behalf of government customers. • Deploy and manage new technologies, ensuring compliance with security patches and configurations. • Provide mobile device training and troubleshooting for both mobile and desk phones, ensuring smooth user experiences for all stakeholders. • Support remote users with VPN, Wi-Fi, and remote connectivity, ensuring seamless communication and access to critical systems. • Assist in hardware, software, and system maintenance, including installing and configuring IT systems, media, and devices. The Team Deloitte’s Core Technology Operations team focuses on providing large-scale infrastructure and IT services for government clients, emphasizing automation and operational excellence. We work on key projects that drive differentiation in technology and data center management, with a focus on emerging platforms like 5G networks and drones. Our mission is to ensure seamless delivery and transformative operations for clients in mission-critical environments. Qualifications Required: • Bachelor’s degree in IT, Cybersecurity, or a related field. • 5+ years of hands-on experience providing IT support, systems administration, and mobile device support (at least 1 year with mobile help desk support). • Experience supporting DoD program offices, specifically providing help desk support for mobile devices (iOS preferred). • Active Secret Clearance required to be considered for this role. • Must be legally authorized to work in the U.S. without employer sponsorship, now or in the future. Preferred: • Certifications: • Security+ • Microsoft Certified Technology Specialist (MCTS) • Microsoft Certified Systems Administrator (MCSA) • Demonstrated experience in troubleshooting telephones, mobile devices, printers, and other peripherals. • Proficiency in initiating, installing, and configuring hardware, software, and media devices. Why Deloitte? At Deloitte, we offer the opportunity to work on impactful projects that shape the future of government operations. As part of our team, you will contribute to mission success by providing innovative IT solutions, empowering the U.S. Department of Defense with secure and seamless technology infrastructure. Accommodations Deloitte is committed to creating an inclusive environment. If you need accommodations during the application process, please refer to the following link: About the Role Are you ready to support critical missions by providing IT and mobile device support to the U.S. Department of Defense (DoD) Far East Command? Deloitte's Core Technology Operations team is seeking an IT Support Specialist to provide essential operational and technical support for DoD systems, mobile devices, and IT services across Japan. This role offers a unique opportunity to work with cutting-edge technologies in a dynamic environment, enabling efficient operations and robust cybersecurity practices. Work You’ll Do As an IT Support Specialist, you will: • Provide operational and technical support to the DoD Far East IT Division, including support for mobile phone encryption, VPN authentication, Wi-Fi, and conferencing solutions. • Act as a liaison between the DoD, OneNet, DISA, and the State Department to facilitate technical solutions across various agencies. • Troubleshoot and resolve IT problems, providing desktop support, systems administration, and mobile device support (iOS preferred). • Manage IT service requests, submitting, tracking, and closing tickets on behalf of government customers. • Deploy and manage new technologies, ensuring compliance with security patches and configurations. • Provide mobile device training and troubleshooting for both mobile and desk phones, ensuring smooth user experiences for all stakeholders. • Support remote users with VPN, Wi-Fi, and remote connectivity, ensuring seamless communication and access to critical systems. • Assist in hardware, software, and system maintenance, including installing and configuring IT systems, media, and devices. The Team Deloitte’s Core Technology Operations team focuses on providing large-scale infrastructure and IT services for government clients, emphasizing automation and operational excellence. We work on key projects that drive differentiation in technology and data center management, with a focus on emerging platforms like 5G networks and drones. Our mission is to ensure seamless delivery and transformative operations for clients in mission-critical environments. Qualifications Required: • Bachelor’s degree in IT, Cybersecurity, or a related field. • 5+ years of hands-on experience providing IT support, systems administration, and mobile device support (at least 1 year with mobile help desk support). • Experience supporting DoD program offices, specifically providing help desk support for mobile devices (iOS preferred). • Active Secret Clearance required to be considered for this role. • Must be legally authorized to work in the U.S. without employer sponsorship, now or in the future. Preferred: • Certifications: • Security+ • Microsoft Certified Technology Specialist (MCTS) • Microsoft Certified Systems Administrator (MCSA) • Demonstrated experience in troubleshooting telephones, mobile devices, printers, and other peripherals. • Proficiency in initiating, installing, and configuring hardware, software, and media devices. Why Deloitte? At Deloitte, we offer the opportunity to work on impactful projects that shape the future of government operations. As part of our team, you will contribute to mission success by providing innovative IT solutions, empowering the U.S. Department of Defense with secure and seamless technology infrastructure. Accommodations Deloitte is committed to creating an inclusive environment. If you need accommodations during the application process, please refer to the following link: Join Deloitte Assistance for Disabled Applicants