Job Description

Description

At Rein Eco Cleaning Services, we are dedicated to providing top-notch cleaning solutions with a focus on sustainability and eco-friendly practices. Our mission is to deliver exceptional service to our clients while maintaining a healthy and environmentally responsible workplace for our employees. We are expanding our team and looking for a skilled Housekeeping Manager to lead our housekeeping operations in North Carolina.Job Summary:We are seeking an experienced and bilingual (English and Spanish) Housekeeping Manager to oversee and manage our housekeeping team. The ideal candidate will be responsible for ensuring high-quality cleaning standards, managing bookings, allocating work, conducting quality checks, training staff, handling inventory, and overall staff management. This is a hybrid position, offering the flexibility to work both on-site and remotely.Key Responsibilities:Manage Bookings: Coordinate and schedule housekeeping services to meet client needs and ensure efficient use of resources.Work Allocation: Assign tasks and responsibilities to housekeeping staff based on workload and individual strengths.Quality Assurance: Conduct regular quality checks to ensure cleaning standards are consistently met and address any discrepancies promptly.Staff Training: Develop and implement training programs to enhance the skills and performance of housekeeping staff.Staff Management: Supervise, mentor, and support housekeeping team members, fostering a positive and productive work environment.Inventory Management: Monitor and manage inventory of cleaning supplies and equipment, ensuring availability and proper usage.Customer Service: Address client inquiries and concerns professionally, ensuring high levels of customer satisfaction.Compliance: Ensure all housekeeping activities comply with company policies, health and safety regulations, and environmental standards.Reporting: Prepare and maintain reports on housekeeping operations, including performance metrics and inventory status.Qualifications:Experience: Minimum of 3-5 years of experience in a housekeeping management role, preferably within the cleaning services industry.Language Skills: Fluency in both English and Spanish is required.Education: High school diploma or equivalent; additional certifications in management or hospitality are a plus.Technical Skills: Proficient in using scheduling and inventory management software; familiarity with Zoom and other remote communication tools.Leadership: Strong leadership and team management skills with the ability to motivate and develop staff.Organizational Skills: Excellent organizational and multitasking abilities to handle various responsibilities efficiently.Attention to Detail: Keen eye for detail to maintain high cleaning standards and ensure client satisfaction.Problem-Solving: Ability to quickly identify issues and implement effective solutions.Flexibility: Willingness to adapt to changing schedules and work environments as needed.Skills:Bilingual Communication: Ability to effectively communicate with staff and clients in both English and Spanish.Customer Service: Strong commitment to providing excellent customer service and resolving client issues.Time Management: Efficiently manage time and prioritize tasks to meet deadlines.Technical Proficiency: Comfortable using digital tools and platforms for scheduling, reporting, and remote management.Team Collaboration: Foster a collaborative and inclusive team environment.Sustainability Awareness: Knowledge of eco-friendly cleaning practices and commitment to sustainable operations.What We Offer:Competitive salary and benefits packageOpportunities for professional growth and developmentA supportive and dynamic work environmentFlexible hybrid work arrangementsRein Eco Cleaning Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionManagement and ManufacturingIndustriesFacilities Services #J-18808-Ljbffr