Job Description

Description

About Wonderstate Coffee For us, coffee is a source of wonder. Since 2005, Wonderstate has roasted earnest and extraordinary coffees that honor relationships and champion our collective future. Our coffees, and our values-lead approach, have caught on. As the 2010 Roast Magazine Roaster of the Year and five-time Good-Food award winner, our mission continues to expand with three cafes and strong customer relationships in grocery stores, coffee shops, and offices around the Upper-Midwest and all over the country. Yet like the Driftless region we call home, we know you don’t have to be big to make an impact. From our industry-leading minimum price guarantee to farmers, to our 100% solar powered roastery, 5% Giving program, and embracing a healthy work-life balance for all staff, we’re working to do our part. We're seeking collaborative, curious, and kind people to join us and to build our collective future, together. Position Overview Hospitality is an ambassador for Wonderstate and holds the responsibility for providing our customers with a café experience that brings Wonderstate’s core values to life. Hospitality at Wonderstate demonstrates our value of “Excellence. Always.” by preparing and serving high quality coffee and products, maintaining an impeccably clean workspace, and facilitating a hospitality experience that is second to none. Hospitality works closely with Café Manager, Front of House and Back of House to achieve the café’s goals. Benefits • Telehealth, Dental & Vision (working over 20 hours/week) • Supplemental Insurance (working over 20 hours/week) • Retirement Plan • Wellness & Commuter Reimbursements • Free coffee to each employee • Shift meals & drinks • Wonderstate discount on food, beverages & merchandise Core Responsibilities • Prepare stellar coffee drinks that convey Wonderstate’s dedication to Excellence. Always. • Provide every customer with a positive experience centered in joy and wonder • Honor relationships within the team by giving and receiving feedback respectfully, expressing gratitude to others, and actively contributing to a positive team environment • Greet guests as they enter the café • Take customer orders within the POS system • Process all forms of payments efficiently, accurately and honestly • Provide efficient and personable customer service • Knowledge of Wonderstate coffees, café drinks, and food products (including dietary restrictions). • Brew and maintain batch coffee, as well as hot and iced teas. • Knowledge of merchandise (especially the brewing equipment). • Stock disposables and set up bar areas for service and throughout the shift. • Wash and keep dishes and glassware stocked. • Setup dairy & sugar station. • Stock silverware. • Package bakery food items. • Maintain cleanliness of bar space, dining area and merchandise area; along with other areas within the café • Take out trash from the bar & dining area. • Setup and breakdown of outdoor patio space. Proper storage of patio furniture. • Follow Food Safe Serve and state sanitation guidelines • Identify regular customers • Exemplify the core values of Wonderstate Coffee. Requirements and Desired Skills • Ability to communicate clearly and promptly with coworkers, customers and vendors • Demonstrate strong multitasking skills. • Clear, friendly communication. • Desire to continually be challenged and grow as a professional. • Passion for ethically sourced, organic, high quality coffee and food, and supporting farmer cooperatives. Work Environment • Schedule varies each week • Weekend hours are required • Participation in quarterly deep clean process at least once a year • Participation in special events or catering on occasion • Participation in monthly staff meetings required • Physical demands include bending, lifting 30 lbs repeatedly, repetitive movements and standing for long hours Other duties Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Hours, Wage & Location • Onsite, Madison, WI • Full-time/Part-time, weekends required • Tipped position - starting wage is $11 per hour, based on experience. Estimated tips are on average between $6-7 on an hourly basis. Wonderstate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.