Job Description

Description

We are excited to be searching for an experienced and enthusiastic Hospitality Manager to join our team at Buffalo Wild Wings. The ideal candidate for this role will be passionate about customer service and have a great eye for detail. The Hospitality Manager will be responsible for providing an exceptional guest experience and ensuring all customer service standards are met.We are looking for someone who is organized, proactive, and has excellent communication skills. You should have a minimum of 3 years of restaurant experience and a proven track record of success in customer service. A Bachelor’s degree in hospitality or a related field is preferred but not required. We are looking for someone who is excited about working in a fast-paced environment and is eager to learn and grow with our company. If you think you have what it takes to become part of the Buffalo Wild Wings family, we want to hear from you! Responsibilities: Maintain and ensure exceptional customer service standards are met. Monitor and train staff to ensure customer satisfaction. Manage customer complaints and ensure customer satisfaction. Develop strategies to improve customer service. Oversee operations of the restaurant and ensure standards are met and maintained. Monitor inventory levels and order supplies as needed. Handle scheduling and payroll for staff. Develop and implement new procedures to ensure customer service standards are met. Monitor staff performance and provide feedback and coaching as needed. Ensure compliance with all safety and health regulations. Buffalo Wild Wings is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.