Job Description

Description

Job Summary We are actively seeking a motivated, trustworthy technical support specialist for a client-facing position. Successful applicants will have 1-3 years of technical experience or corresponding education plus experience. For this position, we hope to train you in many of the skills listed below, and do not expect you will have all of them before starting :) Mandatory background checks are required as we work with secure information in the public sector space in addition to our work with ForProfit and NonProfit clients. A four-year related degree is preferred. Consideration is given to industry certifications and equivalent IT work and management experience. Pay is commensurate with professional experience and educational achievement. Benefits are available. Your skill set may include: 1. Technical skills, including: Basic network configuration, Windows desktop support, Printer and peripheral support, Windows server administration, Desktop application support, Enterprise mobility solutions, Third-party cloud support, Communication technology implementation, RMM integrated management and Strong troubleshooting skills. 2. People skills, including: Remaining calm, Extending compassion, Building relationships, Communicating regularly, Smiling warmly, Listening attentively, Following-up clearly, Resolving effectively and Teaching kindly. 3. Management skills, including: Ability to Triage and process complex incidents, Pursue and complete multi-part projects, Anticipate and eliminate future problems, Demonstrate and promote team-focused attitudes, Develop and oversee expansion opportunities, Discover and resolve important details, and Independently identify and implement business-focused solutions. Successful applicants will begin the application process by emailing us a complete resume, including prior employment history, relevant education and certifications, personal work references and a cover letter discussing employment preferences and career goals. We strongly encourage people of all backgrounds and varying experiences to apply. Job Type: Full-time Pay: $36,000.00 - $48,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Employee discount • Flexible schedule • Health insurance • Paid time off • Professional development assistance • Referral program • Retirement plan • Tuition reimbursement • Vision insurance Experience level: • 1 year Schedule: • Monday to Friday • On call Application Question(s): • We work in secure government facilities, both physically and virtually. Are you willing to undergo a mandatory FBI fingerprint background check? Education: • High school or equivalent (Preferred) Experience: • Help desk: 1 year (Preferred) Willingness to travel: • 25% (Preferred) Work Location: Hybrid remote in Grand Rapids, MI 49503