Job Description

Description

Job Title: Help Desk Senior System Administrator Job Location: Joint Base Lewis-McChord, WA Job Summary B Technology, LLC is seeking an enthusiastic, well-qualified Help Desk Senior System Administrator to lead the onsite team supporting the Directorate of Public Works (DPW) at Joint Base Lewis-McChord (JBLM) and Yakima Training Center. This role involves managing the daily IT operations, including desktop, server, and mobile device support, user management, and troubleshooting industrial control systems. The position also requires managing the help desk team, handling service requests, and ensuring compliance with Army Training and Certification Tracking Systems (ATCTS) standards. The ideal candidate has a minimum of 5 years of experience in a large-scale help desk/system administration role and possesses the necessary technical certifications. • This position is contingent upon contract award.* Job Requirements: · Oversee and manage IT Help Desk operations, handling requests via phone, email, and walk-ins for services such as GIS, CAD, Database Administration, and Web Services. · Provide technical support for DPW server systems, workstations, printers, mobile devices, and industrial control systems (ICS). · Troubleshoot and resolve hardware, software, and network issues, ensuring optimal performance of all systems. · Ensure compliance with cybersecurity standards (IAVA/STIG) for all supported equipment. · Analyze system failures and performance, providing detailed reports and recommendations. · Manage the lifecycle of IT assets, including user management, licensing, and warranty tracking. · Collaborate with cross-functional IT teams to ensure seamless system integration and support. · Lead and mentor junior system administrators and help desk personnel, fostering a collaborative environment. · Monitor system performance, implement updates, patches, and ensure security compliance. · Maintain detailed documentation of system configurations, incident reports, and IT policies. · Prioritize and manage multiple tasks across different functions, ensuring timely completion. Education / Certifications · Bachelor’s degree in Information Technology, Computer Science, or a related field. · 5 years of experience with both servers and workstations, leading in a large, complex help desk/system administration function. · IAT Level II Baseline Certification and Computing Environment required (CompTIA Security+ or equivalent as specified in DoD 8140.03M) · Proficient in oral and written communications. · Secret Clearance Knowledge: § Must have Contract/Program Manager experience in running a cross-functional team in a DoD environment. § Must have successfully transitioned, recruited, hired, developed and mentored a team and met all requirements for onboarding to include supporting all hours of operation and surge requirements at all locations, all aspects of security training to include initial onboarding and annual requirements within required timelines. § Candidate must have solid knowledge of information security principles and practices, as well as an advanced understanding of security protocols and standards. § Extensive knowledge of Applications § Extensive knowledge of PC Software, Operating Systems/Windows 7, 10, MS Office applications with strong Excel skills, Outlook and Internet Browser. Citrix and virtualization knowledge a plus § General knowledge of Windows technology and TCP/IP networking Abilities: § Strong analytical and problem-solving abilities to diagnose and resolve complex technical issues. § Ability to lead and manage a cross-functional team effectively in a dynamic and fast-paced environment. § Ability to communicate technical concepts clearly and concisely to both technical and non-technical stakeholders. § Ability to organize, prioritize and meet deadlines § Strong self-starter requiring minimal supervision § Able to take proactive measures to prevent problems rather than reactive by nature Security ClearanceMust be a U.S. Citizen. A high-level Department of Defense active security clearance is required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information. B Technology is an equal opportunity employer. Job Type: Full-time Job Type: Full-time Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee discount • Flexible spending account • Health insurance • Life insurance • Paid time off • Professional development assistance • Referral program • Tuition reimbursement • Vision insurance Compensation Package: • Bonus opportunities • Yearly pay Schedule: • Monday to Friday Security clearance: • Secret (Required) Work Location: In person