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Front of House Manager (Hospitality Manager)

T

Topgolf Payroll Services

US

27 days ago
Work from home
full-time
degree mentioned

Job highlights

Qualification

Proven experience as a Training Manager in the hospitality industry. Excellent knowledge of hospitality principles, guest service, and etiquette. Effective communication and interpersonal skills. Ability to assess training needs and develop customized training solutions

Responsibility

Job Responsibilities Set up and run hiring events to keep up with venue staffing needs. Collaborate with department heads to identify specific training gaps or needs for hospitality staff. Deliver engaging training programs for managers and associates. Organization and inventory of training materials, manuals, and resources to support training initiatives. Evaluate the effectiveness of training programs through assessments and feedback, making improvements as necessary. Coordinate and schedule training sessions to ensure all staff receive proper training. Monitor the performance and progress of trainees, providing coaching and additional support when required. Stay updated on industry trends and best practices in hospitality training. ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties

Benefits

    • Health Insurance

    Job Description

    Description

    Job Responsibilities Set up and run hiring events to keep up with venue staffing needs. Collaborate with department heads to identify specific training gaps or needs for hospitality staff. Deliver engaging training programs for managers and associates. Organization and inventory of training materials, manuals, and resources to support training initiatives. Evaluate the effectiveness of training programs through assessments and feedback, making improvements as necessary. Coordinate and schedule training sessions to ensure all staff receive proper training. Monitor the performance and progress of trainees, providing coaching and additional support when required. Stay updated on industry trends and best practices in hospitality training. Critical Skills & Experience Requirements Bachelor's degree in Hospitality Management, Training & Development, or a related field; Master's degree is a plus. Proven experience as a Training Manager in the hospitality industry. Excellent knowledge of hospitality principles, guest service, and etiquette. Effective communication and interpersonal skills. Experience with learning management systems (LMS) is preferred. Ability to assess training needs and develop customized training solutions. ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. We could list all the perks & benefits that are uniquely Topgolf, but we bet you prefer to hear what it's like to work here directly from Playmakers. Have at it - Check out reviews, culture scores, awards, and so much more. Our Promises to our Playmakers ✔ A PLAYFUL ENVIRONMENT where you can make new friends ✔ A SAFE PLACE where you can BE YOUR FULL SELF every day ✔ CLEAR DIRECTION and tools to do your job ✔ An opportunity TO LEARN & GROW ✔ To LISTEN & ACT when you speak up ✔ We will NEVER STOP IMPROVING Dealing with some stuff? We offer FREE Mental Health Benefits for everyone. https://www.comparably.com/companies/topgolf We believe in the Unlimited Power of Play and work hard to create Moments That Matter for Everyone. Join our Talent Network to get 1) Job Alerts and 2) Updates on things happening at Topgolf!