Job Description

Description

Property Description The Fontaine, A Kansas City Hotel, is a trendy and upscale boutique hotel located in the heart of Kansas City, MO, offering an exciting and vibrant work environment for job applicants seeking a career in hospitality. Joining the team at The Fontaine means being part of a property known for its contemporary design, exceptional service, and unique guest experiences. The hotel offers a range of employment opportunities, from guest services to culinary, events, and more, providing a diverse and dynamic career path. The Fontaine is dedicated to creating a culture that values creativity, innovation, and personalized guest interactions. Employees can expect to work in a modern and stylish environment, where they can showcase their skills, grow their career, and be part of a team that delivers memorable experiences to guests. Joining the team at The Fontaine presents an exciting opportunity to be part of a cutting-edge hotel that is redefining hospitality in Kansas City. Overview Are you a dynamic and results-driven hospitality professional with a passion for delivering exceptional guest experiences? Join our team as a Front Office Manager and make a difference in our guests' experiences! We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. As a Front Office Manager, you will have the opportunity to oversee a team of front desk agents and work closely with other departments to create a seamless guest experience. You will manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce. If you are passionate about hospitality and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity! Responsibilities • Manage and lead the guest services team, including front desk and valet staff • Ensure the smooth check-in and check-out process for guests • Handle guest inquiries, concerns, and special requests in a timely and professional manner • Train and mentor staff to deliver exceptional guest service • Monitor and respond to guest feedback and reviews • Collaborate with other departments to enhance the overall guest experience • Implement and maintain guest service standards and procedures • Resolve guest complaints and issues to ensure guest satisfaction • Implement and maintain efficient operational processes and technology solutions Qualifications • 2+ years of experience in hotel front desk management/supervisory operations or related field • Opera PMS experience, required • Strong leadership and management skills • Excellent communication and interpersonal skills • Read, write and speak English fluently • Proficient in hotel management software and Microsoft Office • Detail-oriented and able to multi-task effectively • Customer service oriented and committed to providing exceptional guest experiences • Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office • Prior cash handling experience necessary • Ability to work flexible hours, including weekends and holidays as needed Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. • Three Tiers of Medical Coverage • Dental & Vision Coverage • 24/7 Teledoc service • Free Maintenance Medications • Pet Insurance • Hotel Discounts • Tuition Reimbursement • Paid Time Off (vacation, sick, bereavement, and Holidays). • 401K Match Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. • #LI-KM1