Job Description

Description

Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Embark on a career at the Hilton University of Florida Conference Center, a distinctive property managed by Pyramid Global, where hospitality meets academic excellence. With 248 well-appointed guest rooms, 10 versatile meeting spaces, and 30,811 sq ft of meeting space, our hotel provides a unique workplace nestled within the vibrant atmosphere of the University of Florida. Join our team and experience a work environment that reflects the energetic spirit of the university community. At Pyramid Global, we offer comprehensive benefits, including a 401k with a company match, and recognition programs tailored to acknowledge your dedication. If you're seeking a career that blends hospitality with the dynamic atmosphere of a prestigious institution, consider joining us at the Hilton University of Florida Conference Center. Your journey towards a fulfilling career in this unique setting begins here. Overview Do you thrive in a fast-paced environment and enjoy leading a team to deliver exceptional guest service? If so, the Hilton University of Florida Conference Center is looking for you! About the Hotel The Hilton University of Florida Conference Center is a distinctive property nestled within the vibrant atmosphere of the University of Florida. Our 248 well-appointed guest rooms and 25,000 sq ft of meeting space provide a perfect location for business or leisure travelers. Guests can unwind at Shula's Restaurant, No Name Lounge, or our on-site Cafe. About the Role As Front Desk Supervisor, you will play a vital role in ensuring our guests have a memorable stay. You will provide leadership and guidance to the Front Desk team, overseeing daily operations and ensuring consistent, high-quality service. From resolving guest concerns to leading pre-shift meetings, you'll wear many hats and keep the front desk running smoothly. Responsibilities • Manage daily tasks including event reports, guest assistance, labor checks, inventory control, staff training, and performance evaluations. • Lead and motivate the Front Desk team, providing clear direction and fostering a positive work environment. • Effectively resolve guest complaints, finding solutions and ensuring guest satisfaction. • Conduct pre-shift briefings, keeping the team informed and prepared to deliver exceptional service. • Oversee guest registration, ensuring accuracy and adherence to Hilton standards. • Handle guest billing and payments, processing various forms of payment. • Respond promptly to guest requests and special needs. • Maintain a professional and welcoming demeanor, exceeding guest expectations. • Operate a vehicle to provide guest transportation when needed (valid driver's license required). • Uphold Hilton's culture of "Higher Purpose, Choice for the Positive, Be a Contributor, Engagement, and Nudge Instead of Judge." Qualifications • Prior hospitality experience, preferably in a supervisory role. • Strong leadership and interpersonal skills. • Excellent communication and problem-solving abilities. • Proficient in Microsoft Office Suite and hospitality software. • Ability to work effectively under pressure and manage multiple priorities. • Commitment to providing exceptional guest service. • OnQ Certified