Job Description

Description

1. Occupational Summary The Field Service Technician III provides on-site support at the Air Framer for Safran Aerospace Seats pertaining to interiors manufactured in USA, France and Great Britain. The team of Field Service Technicians provides assistance to Air Framer/Airline customers during the build of the Aircraft specific to installation issues, damaged parts, reworking pickups, cosmetic defects and any customer relations issues we have. Rework areas include: Receiving, BFE, Factory and Flight line relating to all built Aircraft with Safran Seats product. All rework preformed at the Air Framer must adhere to Safran Seats drawings, specifications and specific rework instructions. This position will work under minimal supervision and reports to the OSS Manager on a daily basis. This position is capable of managing complex issues, supporting Tech I and Tech II levels, and escalating to the appropriate management level as needed.. Authorities: This position has the power and control to certify their own work performed in accordance with approved engineering. 3. Qualification Requirements A. Education & Qualification: High School Diploma or equivalent required. Associates Degree in a related technical field preferred. B. Work Experience/Technical knowledge: 4 years of Field Service experience related to troubleshooting and repairs required. Prefer field service related experience on aircraft interiors. C. Professional Skills: Knowledge of Safran passenger seating preferred. Natural mechanical ability with hand and power tools. Navigate through CMM's, Drawing's, PQS and install documents to find solutions to resolve issues. Experienced reading and interpreting documents such as electrical drawing, MSDS sheets, maintenance manuals, product specifications and service bulletins. Expert in reworking all different seat class types or is considered to be a specialist in a specific area. This includes electrical troubleshooting, painting, declam and cosmetic repairs. Good computer knowledge and have familiarity with MS office applications. Proficient with Safran actuation software. Proficient using smart phones / tablets on a daily basis to send emails, pictures and other applications. Valid driver's license and the ability to obtain a passport. D. Behavioral Skills: Ability to work efficiently under stressful situations. Follow instructions and complete jobs in a timely manner. Customer service is essential for this job and the employee must have excellent communication skills, verbally and hand written. Must have the availability to work various hours, after hours and weekend as needed. Must have ability to maintain multiple tasks simultaneously, including the ability to manage assignments from more than one customer during any given day. Willing to travel to other Air Framer FALs other state and other international Safran sites on some occasion.