Job Description

Description

JOB LEVEL P40 EMPLOYEE ROLE Individual Contributor Job Description The challenge Adobe’s Digital Media Enterprise team is looking for a hardworking, proactive Account Manager to ensure that the needs of our Enterprise clients are being supported. The Account Manager is responsible for the sourcing and closing of new customers, and for the end-to-end management of Adobe's existing client relationships. Measures of success include revenue delivered vs. targets, up-sell and optimization effectiveness, client satisfaction and retention levels, and contribution to overall sales team and business unit. We are looking for a hunter who can demonstrate a history of quota over-achievement and deep customer relationships. There will be a defined set of enterprise accounts with greater than $1B in annual revenue. What you’ll do • Maintain and grow existing client base including expansion of new offerings. • Drive specific product revenue in the territory. • Build strong, lasting relationships with customers by understanding their needs and business objectives. • Perform outbound contact to existing customers to sell additional solutions. • Acquire and maintain a working knowledge of the complete capabilities of our solution offerings. • Convert customer challenges into new opportunities • Maintain an active pipeline of forecasted opportunities to meet monthly, quarterly and annual quota objectives. • Improve overall customer satisfaction in assigned customer accounts. • Work with various groups within Adobe (Product, Marketing, Finance and Engineering) to provide customer feedback and drive revenue opportunities in the region. What you need to succeed • Minimum 10+ years proven track record of field account management/account executive experience. • Proven Track record selling Complex Enterprise Solutions. • Ability to forge and maintain good business relationships. • Demonstrated analytical and computer skills. • Excellent communication and presentations skills with top-notch customer service approach. • Proven experience in using quantitative and qualitative analysis to assess customer relationships and make recommendations for each account. • Ability to remain calm in a fast-paced work environment and to demonstrate thoughtful leadership in assessing problems/ opportunities and recommending an approach to solving problems and pursuing opportunities • Ability to work successfully in a team environment with your Adobe ecosystem including Renewals Specialists, Product Specialists, CSM’s, Solution Consultants and Field Marketing. • Creative problem-solving approach. • Experience in selling technology Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $237,200 -- $350,100 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Internal Opportunities Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe! Put your best foot forward: 1. Update your Resume/CV and Workday profile – don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work. 2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in. 3. Check out these tips to help you prep for interviews. 4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll. Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth. At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law. If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact accommodations@adobe.com.