Job Description

Description

DEPT OF HEALTH SERVICES COME WORK WITH US! The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans. EDUCATION AND QUALITY ASSURANCE MANAGER ADMIN LICENSING DEPARTMENT OF HEALTH SERVICES Job Location: Address: 150 N. 18th Avenue, Phoenix, AZ 85007 • *This position is on site at our Admin Licensing Office** Posting Details: Salary: $73,000 Grade: 23 Closing Date: OPEN UNTIL FILLED Job Summary: A Career in Public Service Awaits You, Come Join our Bureau of Admin Licensing! Your Talent, Our Mission: To promote, protect, and improve the health and wellness of individuals and communities in Arizona. Why work for ADHS? A great benefit of working for the State of Arizona is a fantastic work/life balance. State employees enjoy challenging work, popular remote work options, comprehensive health and wellness benefits, and career growth opportunities. What You'll Do: The Bureau of Long-Term Care and the Bureau of Medical Facilities Licensing are responsible for regulating healthcare institutions (HCI) for compliance with state and federal regulations. These bureaus and their licensees are subject to complex and technical program guidelines and regulations that have a significant public and agency impact. The Education and Quality Assurance Manager is a subject matter expert with extensive knowledge of the Centers for Medicare and Medicaid Services (CMS), CMS regulations, and the state statutes and rules that govern the licensure of HCIs. Directly related to the Department's mission, the incumbent will be responsible for overseeing and documenting training for all new staff members to ensure it is completed in compliance with CMS requirements and ADHS policy. This position is also responsible for ensuring the existing staff members receive training when changes occur to state or federal policy and documenting the completion of training. When applicable, the position is responsible for preparing staff members for the CMS Surveyor Minimum Qualifications Test (SMQT). May also serve as a resource for the regulated community. This position will develop a formalized surveyor onboarding orientation, training, coaching, and mentoring program. They will also implement a system of continuous monitoring and assessment of the learning and training needs of staff in the Bureau of Long-Term Care and the Bureau of Medical Facilities Licensing. This position functions as a highly skilled and technical Program Manager in the areas of development and management of staff, customers, and related quality assurance reports. Responsible for reviewing and creating actionable learning plans and/or follow-up to CMS reports related to State Agency performance including FMS Reports following CMS surveys, SPIRIT Reports, Casper/QCOR reports, ‘Problem Bucket’ Reports, etc. This position will develop program reports, provide training and presentations; and develop/implement action plans/work plans. This position is responsible for ensuring that policies, procedures and desk manuals are established and updated as necessary ensuring the bureaus operate in compliance with governing statutes, rules, and federal regulations. The incumbent will interpret complex rules and regulations; provide consultation, education, and technical assistance to staff and customers for program compliance and accountability; participate in rule making. This position is expected to maintain a full understanding of Arizona statutes and rules related to HCI licensure, as well as CMS regulations and policies. This position will coordinate with internal and external stakeholders, such as CMS, licensed HCIs, and applicants. Job Duties: - Develop, implement, and oversee education program for new hires including a formalized surveyor onboarding orientation, training, coaching, and mentoring program; Provide written and verbal feedback to appropriate internal and/or external customers; Use CQI methods to implement process improvements. - Provide training and instruction to new hires, existing staff, and licensees regarding changes in regulations and updates to policies. Reviewing and creating actionable learning plans and/or follow-up to CMS reports related to State Agency performance including FMS Reports following CMS surveys, SPIRIT Reports, Casper/QCOR reports, ‘Problem Bucket’ Reports, etc. - Interpret complex rules and regulations and provide technical assistance to ADHS staff and customers. Develop and maintain policies, procedures, and desk manuals to reflect best practices in accordance with rules, statutes, and federal regulations; participate in CMS trainings and meetings to maintain SME status; participate in rule making. - Develop and implement a system of continuous monitoring and assessment of learning and training needs of staff in the Bureau of Long Term Care and the Bureau of Medical Facilities Licensing - Conduct and/or attend meetings and seminars related to HCIs and CMS; Prepare and submit a variety of administrative and statistical reports Knowledge, Skills & Abilities (KSAs): Knowledge of: - Thorough knowledge of public sector program administration of a program with complex requirements, including an understanding of strategies that encourage and promote compliance when working with stakeholders. - Supervision and management principles and techniques; governing statutes, rules, policies, and procedures - Principles of data quality and customer service techniques, including complex problem solving -CMS regulations and policies - Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies. Skill in: - Leadership and interpersonal relationships in relation to working with other staff, managers, contractors, and staff from other departments and agencies. - Establish priorities, critical thinking and problem solving techniques. - Excellent oral and written communication skills, organizational skills in achieving assigned objectives. - Use of office equipment and computer systems, operate new computer systems and processing equipment. - Analyzing and applying complex statutes, rules, and regulations Ability to: - Communicate, collaborate, and provide consultation to staff as well as internal and external customers. - Efficiently manage subordinate staff. - Complete assigned tasks and projects. - Analyze complex situations to determine appropriate solutions. - Critical thinking to enhance problem solving. - Plan, assign, and coordinate the flow of work within the section. - Work in a fast-paced, high volume office setting dealing with the public. - Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination. Selective Preference(s): Bachelor's degree in a related field with 4 years of work experience in a management or a leadership role OR a total of 4 years work experience may be considered in lieu of a degree. Pre-Employment Requirements: (PLS Fingerprint cards) Must possess a valid level one fingerprint clearance card issued pursuant to A.R.S.41-1758.07 or must apply for a level one fingerprint clearance card within seven working days after beginning employment. You will be required to pay an $8.25 fee for fingerprint screening. If hired, you will be able to request reimbursement of the $8.25. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona provides an excellent comprehensive benefits package including: − Affordable medical and dental insurance plans − Paid vacation and sick time − Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program, learn more at hr.az.gov/family-leave-expansion) − 10 paid holidays per year − Wellness program and plans: Health Impact Program (HIP) where you can earn up to $200 annually by participating in our award-winning program of free preventative health screenings (mini-health, mammography, prostate), immunizations, lifestyle/mindfulness classes and physical activities) and Employee Assistance Program (EAP) Counseling sessions - 12 free per year per issue for each employee and each covered dependent. Available 24/7 for support, resources and information on work/life solutions, dependent/elder care, college planning, wills, legal guidance, financial resources, funeral planning and more) − Life insurance − Short/long-term disability insurance − Defined retirement plan − Award winning Infant at Work program − Credit union membership − Transit subsidy − ADHS Student Assistance Pilot Program By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin. Contact Us: The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.