Job Description

Description

About Us: Central Logistics Inc (CLI) is a growing asset based freight brokerage dedicated to providing efficient and innovative transportation solutions. As part of our growth strategy, we are launching a new drayage department to enhance our service offerings and better meet our clients' needs. We are seeking a highly motivated and experienced Drayage Account Manager to lead the startup and development of this new department. Job Overview: The Drayage Account Manager will play a key role in launching and managing our new drayage department. This position involves developing and managing customer relationships, overseeing drayage operations, and ensuring the department meets its growth and profitability targets. The ideal candidate will have a deep understanding of drayage operations, excellent client management skills, and a strong entrepreneurial mindset. Key Responsibilities: - Lead the setup of the new drayage department, including defining processes, establishing goals, and building the operational framework. - Develop and maintain strong relationships with new and existing customers to grow the drayage business. - Oversee day-to-day drayage operations, including booking, dispatching, tracking, and troubleshooting to ensure smooth and efficient service delivery. - Identify and negotiate with drayage carriers, vendors, and service providers to secure competitive rates and ensure service quality. - Implement and monitor key performance indicators (KPIs) to assess the department’s performance and drive continuous improvement. - Collaborate with internal teams, including sales, operations, and customer service, to align drayage services with broader company objectives. - Develop and execute strategies to increase market share and expand the customer base for drayage services. - Handle customer inquiries, complaints, and service issues promptly and professionally, ensuring high levels of customer satisfaction. - Stay current on industry trends, market conditions, and regulatory changes to adapt strategies and maintain a competitive edge. Qualifications: - Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field (preferred). - Minimum of 3-5 years of experience in drayage, logistics, or transportation account management. - Proven experience in developing and managing new business operations, particularly within a freight brokerage environment. - Strong knowledge of drayage operations, port regulations, and transportation logistics. - Excellent communication, negotiation, and relationship management skills. - Ability to work independently and take initiative in a startup environment. - Proficiency in Microsoft Office Suite and transportation management software. - Strong analytical and problem-solving skills. Benefits: - Competitive salary and performance-based bonuses - Paid time off and holidays - Opportunity to lead and grow a new department - Professional development and growth opportunities Job Type: Full-time Pay: $58,872.00 - $75,000.00 per year Schedule: • Monday to Friday Supplemental Pay: • Commission pay Experience: • Logistics: 2 years (Required) Work Location: In person