Job Description

Description

Objective: Enhance quality assurance standards, promote safety awareness, and enhance the guest experience by having a wiling, urgent, and can-do attitude. Additionally, be a productive member of the hotel team by communicating with supervisors and co-workers effectively. Most importantly, enhance the guest experience by making a positive contribution to the position, the team, and to the hotel. Principal Roles and Responsibilities: • Supervise the operations of the housekeeping and laundry areas to ensure the achievement of departmental productivity objectives and service quality standards • Assign guest room housekeeper cleaning station(s) • Inspect guest rooms after housekeepers are finished. Correct any oversights • Report guest room status to housekeeper • Inspect storerooms • Report due-out status to front desk • Inspect for needed repairs, reports maintenance problems immediately and follows up to ensure the work has been completed • Inspect equipment to ensure safe operation • Performs hiring, training and provides career development for housekeeping staff • Complete scheduling staff and work according to forecasted occupancy • Report vacant/clean guest rooms to front desk every two (2) hours • Administrate lost and found program • Supervise the preparation of VIP rooms and ensure VIP turndown when needed • Function as housekeeper as assigned • Any other duties and tasks as assigned by management Physical Requirements: • Carry, lift, push, pull, move, items weighing up to 50 pounds on your own. Heavier items will be a team lift. • Frequent bending, stooping, kneeling, climbing, standing, crawling, and moving about the facility.