Job Description

Description

Who We Are: With a legacy spanning over 20 years, Integrated Practice Solutions is the market leader in practice management software for chiropractic (ChiroTouch, ACOM Health), optometry (RevolutionEHR), and therapy practices (ClinicSource) across the United States. We are a growing and profitable, privately funded organization who stays ahead of the pack by constantly innovating, growing, and developing new products and services that serve the health and wellness profession. Our software helps practitioners create a positive in-clinic experience for patients, from scheduling to treatment to payment and insurance processing. Our vision – to be the most loved, most essential software and service provider for every practice – is not just words. These words reflect who we are as a company, and who we are as people. Department Overview: The Engineering department is an agile development organization. We partner closely with our Product Strategy and DevOps teams to design and deliver high-quality software solutions to meet our customers’ needs. Our team is driven by creative, curious, and inventive people passionate about innovation. We strive to provide best-in-class products and pair closely with our Customer Success team to ensure our clients have the best experience possible. This role requires 2 days per week in the office at our Las Vegas location. The remaining 3 days can be remote. Your Career Opportunity: As a Data Conversion Specialist for our cloud-based EHR software, you will work in a rapidly evolving technical environment with some of the brightest minds. You'll have the opportunity to help establish foundational best practices for our data systems, tools, and processes as we expand our data offerings. You will closely work with implementation experts, system architects, senior data conversion specialists, and other vital teams throughout the organization to design and develop solutions that efficiently bring data from our clients’ systems into our cloud application. Your Areas of Accountability: • Ingesting & Transform Data: Hands-on converting of new customer data from existing cloud, hosted, and server-based systems to RevolutionEHR software. Provide top-shelf data migration services through complex data cleansing and manipulation operations. • Drive Process Evolution: Consult and collaborate with other data conversion specialists to evaluate and iterate on technical solutions. Create detailed mappings, perform data verification, assess gaps or improvements, and contribute with fresh ideas. • Promote Standards: Help develop and maintain our information systems, documentation, script writing, and data mining responsibilities and offerings. • Learn and Grow: Work with senior data conversion specialists and system architects to increase your understanding of the technologies and skill sets required for high-performing teams. Competencies for Success: • Intermediate to advanced computer operator and basic troubleshooting skills • Previous software support, technical support, or customer support skills a plus • Strong commitment to quality, enhancing the user experience, and solid customer service skills • Strong and consistent communication skills and the ability to call, email, and text customers • Strong listening skills, ability to communicate on a variety of technical and non-technical topics, translate customer needs and experiences to provide a quality experience and drive change • Strong documentation skills, update and maintain articles, and desire to improve documentation • Familiarity with ticketing systems, ticket handling processes, and desire to contribute quality data • Ability to take instruction, follow published guidance, best practices, and team processes • Solution-oriented, takes initiative, develops solutions based on data, and understands the impact of influence, stakeholder buy-in, and inter/cross-team collaboration to achieve desired results • High level of collaboration, engagement, and participation in team efforts • Self-driven, resourceful, and able to work independently • Exceptional drive, strong work ethic, strong time management and workload management skills • Willingness to learn about the role, industry, and a desire to acquire new skills • Comfortable with change, exploration, trying new things, “failing,” and reiterating • Forward-thinking, analytical and conceptual thinking, strong problem-solving skills, and the ability to think outside the box to apply creative and innovative solutions • High attention to detail, including the data, anomalies, patterns, code and configurations, etc. • Prior data migration experience and/or eye care industry experience is a plus • Familiarity with the ETL data processes, ETL tools, reporting tools, etc. • Ability to work proficiently with data aggregating and analysis software • Experience with Shell scripting, PowerShell, XML, Python, Pearl, Java or other scripting a plus • Experience working with SQL, MySQL, and T-SQL (Strong SQL querying skills) a plus • Understanding of database structure and normalization fundamentals a plus • Advanced knowledge of Microsoft Excel (VBA is a plus) and competency in Microsoft Access • Familiarity with SQL Server Management Studio, FTP applications, SSH, and Windows/Linux • Familiarity with Salesforce, Jira, Confluence, GIT/Bitbucket, Teams, Microsoft Office, etc. IPS is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.