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Customer Service​/Supply Chain Analyst

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Howmet

Waco, TX, US

4 months ago
Work from home
full-time
degree mentioned

Job highlights

Qualification

Good professional communication skills. Problem solving skills. Good organizational skills. Ability to work independently. Strong computer and business software skills, with an emphasis in Excel. Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e

Responsibility

This role performs all Supply Chain Analyst activities including: processing customer demand (via purchase orders, customer portals, or EDI communication), responding to new & existing customer supply chain actions, and addressing customer questions/concerns appropriately. Provides timely and professional service to assigned customer or distributor accounts using appropriate processes and communication channels. Works closely with Senior Supply Chain Analysts and the Customer Supply Chain Supervisor to ensure that customer needs are understood and reflected in customer-specific process documentation. Receives, enters and edits sales orders and changes thereto in accordance with company procedures. Checks stock and future production for customers and distributors. Answers general inquiries concerning open orders, from work in process to logistics. Receives, responds to and routes requests for quotations as appropriate. Receives, responds to and routes requests for technical information, sales literature, material certifications and returned material. Uses knowledge of product, availability and customer need to best fill the order, coordinates with appropriate internal resources to answer more advanced questions. Researches customer charge-backs and administers appropriate actions. Works to improve knowledge of product and processes on a continual basis. Advises Marketing Department and field sales representatives of significant information learned in customer correspondence. Ensures that all work activities are performed in accordance with established safety and environmental standards. Communicates professionally and effectively with all levels of external and internal business partners. Continuously seeks improved techniques for performing job duties and engages with peers to learn and share best practices as they emerge. Maintains full compliance with Company policies and procedures and conducts all activities in accordance with the company Code of Conduct. Performs other duties as assigned

Benefits

  • The position includes competitive wages and a comprehensive benefits package, including health insurance (medical, dental, vision), excellent 401k matching program, paid holidays, and vacation
  • The salary range for this position starts at $21.22 - 28.64
  • Paid Time Off
  • Dental Coverage
  • Retirement Savings
  • Health Insurance

Job Description

Description

Position: Customer Service / Supply Chain Analyst Responsibilities Howmet Fastening Systems is looking for an Associate Supply Chain Analyst to join our Sales/Marketing Department in Waco, TX. This role performs all Supply Chain Analyst activities including: processing customer demand (via purchase orders, customer portals, or EDI communication), responding to new & existing customer supply chain actions, and addressing customer questions/concerns appropriately. Responsibilities: • Provides timely and professional service to assigned customer or distributor accounts using appropriate processes and communication channels • Works closely with Senior Supply Chain Analysts and the Customer Supply Chain Supervisor to ensure that customer needs are understood and reflected in customer-specific process documentation • Receives, enters and edits sales orders and changes thereto in accordance with company procedures • Checks stock and future production for customers and distributors • Answers general inquiries concerning open orders, from work in process to logistics • Receives, responds to and routes requests for quotations as appropriate • Receives, responds to and routes requests for technical information, sales literature, material certifications and returned material • Uses knowledge of product, availability and customer need to best fill the order, coordinates with appropriate internal resources to answer more advanced questions • Researches customer charge-backs and administers appropriate actions • Works to improve knowledge of product and processes on a continual basis • Advises Marketing Department and field sales representatives of significant information learned in customer correspondence • Ensures that all work activities are performed in accordance with established safety and environmental standards • Communicates professionally and effectively with all levels of external and internal business partners • Continuously seeks improved techniques for performing job duties and engages with peers to learn and share best practices as they emerge • Maintains full compliance with Company policies and procedures and conducts all activities in accordance with the company Code of Conduct • Performs other duties as assigned Skills: • Good professional communication skills • Problem solving skills • Good organizational skills • Ability to work independently • Strong computer and business software skills, with an emphasis in Excel , Qualifications Qualifications: • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. • This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. • Bachelor's Degree in business, supply chain, industrial engineering or a similar field is preferred • Prior experience in customer service or supply chain roles is a plus Benefits/Salary: The position includes competitive wages and a comprehensive benefits package, including health insurance (medical, dental, vision), excellent 401k matching program, paid holidays, and vacation. The salary range for this position starts at $21.22 - 28.64. , About Us About Howmet Aerospace Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. The Company's sales for 2022 approximated $5.7 billion. The Company's primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With nearly 1,150 granted and pending patents, the Company's differentiated technologies promote more fuel efficiency for aircraft and commercial transportation. For more information, visit , including content shared during the Company's May 2022 Technology Day. Follow: , , , , and . Howmet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance to complete your application due to a disability, please email Talent Acq , Job Info • Job Identification 106786 • Job Category Marketing and Sales • Posting Date 11/01/2023, 09:40 PM • Job Schedule Full time • Locations P.O. Box 8117, Waco, TX, 76714, US • Remote Work Schedule Availability? None #J-18808-Ljbffr