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Customer Service Specialist- Work at Home

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Qurate Retail Group

Vevay, IN, US

5 days ago
full-time
No degree mentioned

Job highlights

Qualification

You can problem solve and de-escalate unique situations while sustaining a high-paced call volume. Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. Self-provided Computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old. Complete skills assessment on mobile device or computer

Responsibility

Busy day handling a high volume of inbound customer inquiries. Assist customers with questions while personalizing the experience for each caller. Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data. Opportunity for advancement and upward mobility across the entire Qurate Retail Group family of brands. Report to an assigned Customer Service Supervisor. Communicate with a variety of customer styles, peers, and leaders. Navigate multiple systems and screens while assisting customers. Troubleshoot own technical problems (in partnership with IT when needed)

Benefits

  • Starting rate is $15.00/hour
  • $1.00/ hour additional for any hours worked 6pm-6am
  • Plus $1.00 for every hour worked 12:00am Saturday -11:59pm on Sunday
  • Benefits: Full-time Customer Service Specialists are benefit eligible after 90 days of employment
  • Our benefit options include medical, dental, and vision coverage, paid time off, a 401K savings program, an enhanced parental leave program, generous team member discount across our entire family of brands, and more!
  • Training Schedule
  • Your employment with Cornerstone Brands begins with a six-week, paid training program that requires full attendance and involvement throughout
  • Headset compatible with Cornerstone Brands specifications (Cornerstone Brands reimburses $75 for headset.)
  • Retirement Savings
  • Paid Time Off
  • Dental Coverage
  • Health Insurance

Job Description

Description

Thank you for your interest in joining our team! Qurate Retail Group comprises seven leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms. Thank you for your interest in joining our team! Qurate Retail Group comprises seven leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms. The Opportunity Cornerstone Brands Customer Service Specialists answer inbound customer calls. Working at home, our specialists problem-solve to assist our customers with their orders and accounts. Cornerstone Brands is comprised of Grandin Road, Ballard Designs, and Frontgate. Who We Are Cornerstone Services offers expertise and corporate support across the four Cornerstone Brands. These shared services include IT, digital commerce, customer care and distribution. The Cornerstone brands deliver inspirations that help customers enjoy, enhance, and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road®, and Garnet Hill®. Cornerstone operates a separate ecommerce site for each brand, distributes 163 million catalogs annually, and has 22 retail and outlet stores. You must reside in one of the approved counties in Ohio, Indiana, or Kentucky: • Indiana counties: Dearborn, Fayette, Franklin, Jefferson, Ohio, Ripley, or Switzerland County. • Kentucky counties: Bath, Boone, Boyd, Bracken, Campbell, Carroll, Fleming, Gallatin, Grant, Greenup, Kenton, Lewis, Mason, Montgomery, Owen, Pendleton, Robertson, or Rowan County. • Ohio counties: Brown, Butler, Clark, Clinton, Clermont, Delaware, Fairfield, Fayette, Franklin, Greene, Hamilton, Highland, Licking, Madison, Miami, Montgomery, Pickaway, Preble, Union, or Warren County. Your Impact • Busy day handling a high volume of inbound customer inquiries • Assist customers with questions while personalizing the experience for each caller • Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data • Opportunity for advancement and upward mobility across the entire Qurate Retail Group family of brands. • Report to an assigned Customer Service Supervisor What You Bring • You can problem solve and de-escalate unique situations while sustaining a high-paced call volume • Learn and work in a virtual environment with a set schedule and structured day • Communicate with a variety of customer styles, peers, and leaders • Navigate multiple systems and screens while assisting customers • Can sit for long periods of time • Follow Cornerstone Brands computer system requirements • Troubleshoot own technical problems (in partnership with IT when needed) • Available to work weekends, holidays and additional hours Compensation • Starting rate is $15.00/hour • $1.00/ hour additional for any hours worked 6pm-6am • Plus $1.00 for every hour worked 12:00am Saturday -11:59pm on Sunday • Benefits: Full-time Customer Service Specialists are benefit eligible after 90 days of employment. Our benefit options include medical, dental, and vision coverage, paid time off, a 401K savings program, an enhanced parental leave program, generous team member discount across our entire family of brands, and more! Training Schedule Your employment with Cornerstone Brands begins with a six-week, paid training program that requires full attendance and involvement throughout. The training schedule and the working schedule after training will be different. System Requirements • Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. While a full specification list will be provided after your interview, here are a few main items: • Self-provided Computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old • Headset compatible with Cornerstone Brands specifications (Cornerstone Brands reimburses $75 for headset.) • High-speed internet connection. Satellite, broadband, wireless or dial-up services are not an option • Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported The Application Process Our application process is candidate-led. Each notification for the next step will be sent to the email address you provide. 1. Complete Application 2. Complete skills assessment on mobile device or computer 3. Self-schedule interview 4. Complete interview Remote work is not permitted in NYC at this time. #LinkedIn, #LI-Remote, #Workathome #Remote, #Ohio, #Indiana, #Kentucky