Customer Service Representative
Coca Cola Careers
Dickson, Tennessee, US
Job highlights
Responsibility
Act as a liaison between customers and the company, providing essential information and managing clerical and administrative tasks for daily business functions while supporting various departments, as a Customer Service Representative. Handle customer inquiries via calls and emails, ensuring timely and accurate resolution of their needs and concerns. Provide assistance with special requests, utilizing specialized software to validate store orders, process orders, and take inbound calls. Deliver consistent service to restaurants through ongoing training initiatives, ensuring they receive the support necessary for success. Other duties as assigned
Job Description
Description
Position Responsibilities: • Act as a liaison between customers and the company, providing essential information and managing clerical and administrative tasks for daily business functions while supporting various departments, as a Customer Service Representative • Handle customer inquiries via calls and emails, ensuring timely and accurate resolution of their needs and concerns • Provide assistance with special requests, utilizing specialized software to validate store orders, process orders, and take inbound calls • Deliver consistent service to restaurants through ongoing training initiatives, ensuring they receive the support necessary for success • Other duties as assigned • Bilingual experience is a plus