Job Description

Description

Customer Retention Specialist (U.S.) - Remote | WFH job at Get It - Hospitality. Leander, TX. Do you have a passion for helping people and a knack for resolving challenges? Are you looking for a remote position that makes a real difference in people's lives? We're looking for a talented and empathetic Education Champion to join our growing team! In this exciting role, you'll be the advocate for our valued clients, ensuring they have a positive and successful experience with our educational products and services. What You'll Do: Be a Client Hero: Champion the needs of our clients, understand their educational goals, and recommend solutions that help them achieve success. Turn Challenges into Victories: Address customer concerns with empathy and expertise, transforming frustrations into positive experiences. Boost Client Success: Build strong relationships with clients, identify potential roadblocks, and proactively develop solutions to keep them engaged. Become a Learning Expert: Gain in-depth knowledge of our educational offerings, including one-on-one tutoring, online classes, and more. Collaborate for Success: Work closely with internal teams to ensure seamless client support and service. What You'll Bring: 3+ years of experience in customer service, account management, or a related field. A phone pro! Experience handling high-volume inbound calls is a plus. Strong problem-solving skills and the ability to think creatively. Excellent communication skills, both written and verbal. A passion for education and a desire to make a difference. The ability to thrive in a fast-paced and dynamic environment. Bonus Points: Experience in the education sector (teaching, tutoring, etc.) is a plus. Familiarity with educational technology is a plus. What We Offer: Competitive salary and benefits package, including health insurance, paid time off, and a retirement plan. Opportunity to be part of a company revolutionizing education! Comprehensive training program to equip you for success. Supportive and collaborative work environment. Remote work flexibility! Ready to Make a Difference in Education? If you're a passionate and results-oriented individual who enjoys helping others, we encourage you to apply! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis 1 of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 2 1. bestjobsarizona.com bestjobsarizona.com 2. blogs.newschool.edu blogs.newschool.edu Keywords: Customer Success Advocate, Customer Retention, Education Technology, Remote Work, Communication Skills, Problem Solving, Client Relations This revised version aims to: Use more engaging language: Phrases like "passion for helping people," "exciting role," "be a client hero," and "make a difference in education" create a more inviting and enthusiastic tone. Focus on the impact of the role: Highlighting the opportunity to help clients achieve success and make a difference in education emphasizes the positive aspects of the job. Improve readability: Using shorter sentences and bullet points makes the job description easier to scan and understand. Remove company-specific language: The company name and any specific product or service names have been removed to make the description more generic and applicable to a wider range of companies. Highlight key responsibilities and qualifications: The rewritten version clearly outlines the key responsibilities and qualifications for the role, making it easier for candidates to quickly assess their suitability. I hope this rewritten job description is more effective in attracting top talent for the Customer Success Advocate position! Employment Type: Full-Time Salary: $ 6,000.00 Per Year