Job Description

Description

Summary Statement: The Catering & Conference Coordinator is responsible for support of the Convention Services and Catering team in all aspects necessary to provide excellent customer service to customers and clients on behalf of the department organization. Primary Job Duties: – Includes but is not limited to: • Support the Convention Services and Catering with all daily tasks to assist with the departmental goals and objectives. • Generate and complete internal documents accurately and in a timely manner. • Coordinate and expedite work and materials within the department or between other internal departments. • Order office supplies for department and keeps inventory. • Develop and maintain professional relationship with all third-party partners and travel agents. • Assist management team with coordinating site inspections and familiarization visits for all clients. • Provide excellent customer service to customers and clients on behalf of the department organization. • Provide the team with clerical and administrative support include emailing, answering phones, data-entry and performing all other general office duties. • Work closely with all departments. • Handle guest complaints. • Channel communications between Director and direct reports (deadlines, etc.). • Willing and able to learn new skills and tasks quickly. • Distribute incoming/outgoing mail. • Ensure that required licensing is maintained & updated. • Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc. • Perform other job-related duties as requested. Qualifications: Includes but is not limited to: • Working knowledge of Microsoft Applications. • Ability to work varied shifts, including nights, weekends and holidays. • Ability to effectively communicate in English. • Polished appearance and demeanor. • Excellent customer service skills. • Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures. Preferred: • Previous experience working in a large, luxury resort setting. Minimum Education and Experience: • At least 18 years of age. • High School Diploma. Preferred: • At least one year of experience in Hotel Sales, Catering and Convention Services or Banquets. Certificates, Licenses, Regulations: • Proof of eligibility to work in the United States. Physical Demands: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. • Prolonged sitting/standing. • Bending and reaching. • Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs. • Eye/hand coordination. • Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.