Job Description

Description

Join our dynamic team at Wipro Romania, a global leader in IT services and consulting. Since establishing our presence in Romania in 2007, we have experienced significant growth and expansion, becoming a key player in the region. At Wipro, we are committed to innovation, excellence, and delivering top-tier solutions to our clients. We offer a collaborative and inclusive work environment, opportunities for professional growth, and all the premises of an enjoyable and satisfying job. This job is available in a hybrid model, balancing working from home with weekly presence in our office in Bucharest. Responsibilities: • Ensure operational support to the Customer by processing all order management requests received from the Customer in a timely manner and according to the Customer’s instructions/procedures. • Assures interface between partners/customers, support sales, credit & collections, support business, delivery, process development and the customer. Makes sure that all the questions are answered in the agreed deadline • Assures full ownership for front office (FO) responsibilities and coordinate e2e activities including the involved near- and offshore partners. Actively applies and uses the near- offshore processes and work effectively with other teams. Translates customer requests • Assures the check and balance function for all order-/ revenue- / and business relevant issues as well as to assure the compliance with policies • Assures check and balance function, business controls and audit compliance in order to secure client’ s financials. Assures compliance with the client’s standards of business conduct • Uses Customer’s internal tools • Meets customer’s expectations/targets/Key performance indicators • Sometimes needs to take over lead functions for customer projects from an admin point of view • Ensures that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions • Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams • Takes over activities assigned by the manager • Initiates and attends interdisciplinary meetings • Analyzes processes and business cases in order to provide solutions for improvement Critical skills required: • Excellent English Communication Skills; • Good analytical & synthesis skills • Rigorous and accurate working style • Good working knowledge of MS Office (especially Excel) • Good Customer relationship capacity • Basic working knowledge and understanding of Enterprise Resource Planning (ERP) system • Problem solving oriented • Self & Professional motivation • Self-confidence & independence in decision making • Punctuality & Flexibility • Team work capability • Proactiveness Benefits of working with us: • The chance to work with Top Employer 2024 in Romania • Attractive compensation package with a diverse set of social benefits (Private Pension Plan (Monthly Benefit budget, Medical insurance, Life insurance, Christmas bonus etc) • Great career opportunity to work for one of the biggest brands in the world in a unique work environment • Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc • Child Birth Allowance • Sport events sponsorship for employees • Complex Record & recognition scheme ( both non-monetary and monetary options) • Relocation assistance • Monthly subscription @ Bookster - the first modern library for companies in Romania • Employee Referral Program with attractive incentive schemes • Extra annual leave days depending on the total length of working experience at Wipro • Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications • Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects Order Management-Level 1