Job Description

Description

Compensation Type Hourly Highgate Hotels LEFT LANE Hospitality in partnership with Highgate Hotels is excited to introduce the Hotel Bardo. LEFT LANE Hospitality is a vertically integrated company specializing in acquiring and transforming hotels that share a common thread of textured history and progressive cultural landscapes. Committed to fostering a warm, welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create moments of exceptional rarity through dynamic guest experiences and warm anticipatory service. We believe in making powerful first and lasting impressions and want both our guests and team members to feel known, looked after, and at home. How we want our guests to feel when staying with Us is the same as…how we want our team to feel every day. Highgate, is a hospitality forward company that provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. Location Hotel Bardo Savannah More than a hotel, Bardo is equal parts urban resort and neighborhood clubhouse. A collection of ephemeral moments, chance encounters, and stirring experiences from morning to night. Moments of exceptional rarity, tucked into a historic and beloved Savannah icon. Hotel Bardo Savannah | Your Ultimate Stay Experience (staybardo.com) Overview Our team at Hotel Bardo Savannah is looking for a personable, dynamic and knowledgeable Concierge to join our Guest Services team. The Concierge is a property leader and “impression maker” who embodies the Bardo brand and sets the standard for impeccable anticipatory service. The ideal candidate is confident and eager to create exceptional, highly curated experiences for our guests. Responsibilities • Serve as the “host” of Hotel Bardo’s Guest Services team • Provide personalized, warm and anticipatory service to guests during their stay • Work closely with the Brand & Marketing team to remain well-informed of resort offerings and programming, helping guests navigate and engage with the Bardo experience • Assist guests with special requests, booking entertainment or activities, and keeping tabs on Savannah’s best experiences • Maintain a relevant knowledge of local events and happenings, adhering to brand guidelines and selections • Address guest requests or concerns in a friendly, timely manner Qualifications • Hard-working team player with a delightful attitude and strong attention to detail • Excels at verbal and written communication • Able to creatively problem-solve guests’ requests, complaints, or concerns • Foreign language skill is a plus • Excellent presentation and grooming standards • Able to maintain a delightful and refreshing demeanor when addressing guests and team members