Job Description

Description

Overview DataBank is a growing, thriving company full of smart, motivated people. Our 550+ are a tightly-knit, super-focused and incredibly dedicated team. We work hard, and we're passionate about our business and customers. One of our primary goals is to provide a challenging, exciting, fair, rewarding, and growth-oriented environment for our team. At DataBank, we are on a mission to help organizations simplify their business processes. Our work is constantly changing and evolving, driven by the need to create remarkable business solutions for our customers. As North America's leading end-to-end business process solution provider, our employees are the heart of our success. Our people are committed to our customers in everything that we do. That is the DataBank difference. We’re pleased to announce our search for a Cloud Administrator to join our DataBank team! As a Cloud Administrator, you will be responsible for system creation, testing, implementation, and continued administrative ownership of our hosted client solutions for either net new clients or for clients migrating to the DataBank Coud. All implementation and administration efforts will be performed in collaboration with our Cloud Architect and Cloud Security team to ensure deployments meet our stringent security standards and ISO certification. This customer-facing role will directly interface with the client from the point of cloud hosting project start, to solution deployment, User Acceptance Testing (UAT), go-live support, and post go-live continued server side system administration. Other related responsibilities will include, regular client touchpoint/roadmapping sessions, assisting sales and marketing by providing technical detail, creation of system diagrams, cross-training and knowledge sharing, and R&D into new cloud technologies. Responsibilities Primary Duties and Responsibilities may include: During client implementation: • Create and Update Solution inventory documents • Solution Development and Implementation • Assists with testing and training • Provide Solution Go-live support • Provide project updates to internal and external stakeholders • Provide after-hours/weekend coverage support Regular cloud administration duties: • Required weekly after hours maintenance • Manage patching / server patching • Manage cloud related IT tickets • Monitoring and ownership of system health (Application layer, Server Layer, Security & Vulnerability) • Active Directory administration (unlock & create approved accounts) • Solution consulting (Pre-Sales and Post Sales assistance) • Perform job duties and project tasks independently • Stay current on and recommend new cloud services • Capacity planning / server resource adjustments • Regular client touchpoint / roadmap meetings Qualifications Required Skills, Experience and Education: • Experience administering enterprise environments running Microsoft Windows Server • Strong problem solving skills. • Excellent written, listening, and communication skills including interpersonal, negotiation, and conflict resolution. • Strong software and information technology knowledge base. • Strong analysis and judgment skills. • Comfortable owning all aspects of OnBase administration. • Works well in a team environment as well as when working independently. • Professional demeanor and appearance. • Strong telephone presence and consulting skills. • Self starter with willingness to learn. • Maintains positive energy with drive to succeed. • Proactively assists clients and team. • Experience with scripting languages relevant to system and cloud administration (PowerShell, Python). • Preparation for / presently maintaining OnBase Installer Certification. Travel: • Up to 10% travel is required for this position. INFORMATION SECURITY REQUIREMENTS DISCLAIMER: At DataBank, information security is a top priority. It is the responsibility of every member of our workforce to protect sensitive information at all times. As part of our commitment to clients and regulators, the following information security requirements must be satisfied and upheld for all job positions: • Ability to pass individual background check and drug screenings, when required.* • Operate in accordance with all DataBank information security policies and procedures. • Understand and acknowledge all job responsibilities relating to information security and protecting sensitive company and/or client information. • Execute information security processes and procedures as required based on job functional responsibilities. • Protect information assets from unauthorized access, disclosure, modification, destruction or interference. • Report information security events, incidents, and any other risks identified to designated company resources. • As an employee of Databank, you may also be required to undergo continued or more in depth background screenings to satisfy the information security requirements of current or future clients.