Job Description

Description

Job Title: Catering Event Coordinator Department(s): Event Operations/Kitchen Operations FLSA: Non-Exempt Status: Part-Time or Full-Time Reports to: Event Director, CEO Customary Days: Monday –Friday (Full-Time) and some weekend as needed. Customary Hours: Full-time Position Summary: Provide support to the sales team in all aspects of the sales, marketing, and service process, from solicitation through event execution and after-event follow-up. Responsibilities include typing, copying, distributing, and filing related correspondence, as well as responding to incoming telephone inquiries in a professional and timely manner. Essential Functions: • Enter data to produce contracts, correspondence, forms, memoranda, and other documents accurately and efficiently. • Comprehend and follow written and verbal instructions in English. • Answer and respond to telephone inquiries in a clear, pleasant, and professional manner. Use decision-making skills to address callers’ needs and direct requests appropriately. Accurately record and distribute messages to staff promptly. • Organize and retrieve documents in appropriate binders to maintain essential departmental records. • Operate standard office equipment efficiently. • Assist in servicing groups under the direction of the Director of Sales, including: • Sending sales kits and meeting planner packets. • Generating catering contracts. • Running and distributing weekly group resume reports. • Completing and distributing banquet event orders (BEOs). • Sending thank-you letters to clients. • Conducting client tours of the venue. • Supporting other tasks as assigned by Sales Managers. • Create and review Banquet Event Orders (BEOs) as needed. Revise and update catering guarantee sheets, change sheets, and weekly event sheets. • Interact with clients professionally to assess needs and communicate effectively with staff to meet expectations. • Assist in collecting event deposits, excluding final payments. • Accurately complete procedural forms in a timely manner, including: • Banquet Event Orders • Catering change notices • Amenity orders • VIP notices • Purchase orders • Group resumes • Credit applications • Lost business reports • Enter data into the Reserve Catering system with precision. • Support additional tasks and projects as directed by Sales Managers to enhance sales efforts. • Maintain files according to departmental guidelines. • Attend menu tastings, sales meetings, and other operational meetings as required. Additional Responsibilities: • Collaborate on various projects to promote sales efforts. • Provide flexible support as deemed necessary by the department. Requirements Experience: The requirements listed below are representative of the knowledge, skill, and/or ability required. • Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position. • Driver’s license and clean driving record, preferred but not required. Essential Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • 2+ years relevant industry experience • Savvy professional with excellent leadership skills to manage people and events • Understanding of proper etiquette, a friendly attitude, a sense of style and sense of humor • Well versed in catering and hospitality, all types of cuisine, event table service, sanitation and safety procedures • Must be extremely organized, detail oriented, and follow through • Must have a great time management skills • Must be well spoken and have great writing skills (both in composing letters and handwriting menus for staff) • The ability to learn new computer programs • Must have a cheerful personality and work well with a team • Must be well groomed and make a great first impression • Must be able to deal with high-pressure situations in a cool manner • Must be flexible to constant changes Language Skills: • Ability to read, write and speak English proficiently. Bilingual skills are a plus. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Frequently required to stand, walk, sit, use hands to feel; reach with hands and arms, and stoop, kneel or crouch. Constant standing throughout the shift is required. • Regularly required to lift and/or move up to 50 lbs. • Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • May work in extreme heat and cold (non-weather and weather). • May work in wet conditions (non-weather and weather). • Noise level is moderate to loud. • Extended periods of sitting or standing • May work near toxic/caustic chemicals and with fumes or airborne particles. • Will work near moving or mechanical parts. Benefits • A friendly, welcoming company • Competitive pay • Free meals • 401k participation with company match • PTO after 3 months. Sick leave eligible. Nicole Jordan Catering is an Equal Employment Opportunity employer. Candidates are considered for employment with Nicole Jordan Catering Catering without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other classification protected by applicable federal, state or local law. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.