Job Description

Description

Overview As a Brunch Captain at Hen Quarter, you'll be a pivotal leader in maintaining the high standards of service, quality, and Southern hospitality that define our restaurant. Your leadership skills, attention to detail, and commitment to fostering a positive work environment will be essential to our success. If you're a proactive and dedicated leader with a passion for creating memorable dining experiences and fostering a positive team environment, consider joining us as a Brunch Captain at Hen Quarter. Your role will be instrumental in maintaining our commitment to Southern hospitality and flavor while ensuring the smooth functioning of our vibrant restaurant. Competitive Benefits: • Health/Dental/Vision coverage • Paid Time Off • 401(k) with company match • Short and Long-Term Disability • Tuition Reimbursement • Employee Referral Program • Pet Insurance • Discounts: Hotels, Travel, Tickets, Restaurants • Eligibility for discounted meal plan at HBCU client locations. Responsibilities • Service Coordination: • Oversee the setup, execution, and breakdown of brunch services, including table arrangements, buffet setups, and special brunch features. • Ensure all dining areas are prepared according to the establishment's standards and guest expectations. • Coordinate with the kitchen staff to ensure timely and accurate delivery of brunch items. • Staff Management: • Lead, train, and motivate servers, bussers, and support staff. • Assign tasks and responsibilities to staff members, ensuring clarity of roles and smooth operation. • Monitor staff performance, provide constructive feedback, and address any issues promptly. • Customer Service: • Greet and welcome guests, ensuring a warm and inviting atmosphere. • Address and resolve any guest concerns or complaints professionally and efficiently. • Communicate with guests throughout the service to ensure their needs are met and expectations exceeded. • Operations Oversight: • Ensure compliance with health and safety regulations, including food handling and sanitation standards. • Monitor inventory levels of brunch supplies and place orders as needed. • Maintain accurate records of service details, including guest counts, menus, and special requests. • Quality Assurance: • Inspect dining setups for accuracy, cleanliness, and visual appeal. • Ensure all food and beverage items are presented attractively and served at the appropriate temperatures. • Conduct post-service evaluations to gather feedback and identify areas for improvement. • Qualifications • Experience: Minimum of 2-3 years of experience in restaurant or brunch service, with at least 1 year in a supervisory role. • Education: High school diploma or equivalent required; a degree in hospitality management or a related field is preferred. • Skills: • Strong leadership and interpersonal skills. • Excellent organizational and multitasking abilities. • Effective communication skills, both verbal and written. • Proficiency in Microsoft Office and restaurant management software. • Attributes: • Detail-oriented and customer-focused. • Ability to remain calm and composed under pressure. • Flexibility to work irregular hours, including weekends and holidays. Who we are: Hen Quarter is the epitome of Southern warmth and flavor. With crispy fried chicken as our star, our menu blends traditional Southern classics with modern twists. Our inviting space is a backdrop for celebrating cherished moments with family and friends. Brunch becomes a delight, and our craft cocktails are visual and taste sensations. Join us for Southern tradition and culinary innovation in every bite. Thompson Hospitality is the nation’s largest minority-ownd food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management. We are a family-run organization with more than twenty-five years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time. As a fast growing company, we have a growth plan to more than double in size over the next three years. We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do: • Purpose • * Give back to our communities • Celebrate diversity • People • Do the right thing • Treat people the way you want to be treated • Always do your best • Be accountable for our actions • Performance • Serve the highest quality food • Provide world-class service • Maintain flexibility to better serve our clients We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.