Job Description

Description

Location: Georgia Center Who Are We? RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America, while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region. We strive to meet our guests’ demands while continuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more than switch companies to advance your career, you become part of the RAM Hotels family! POSITION: Bistro Server JOB SUMMARY Are you friendly and enjoy “rolling out the red carpet” to guests? Do you enjoy creating stellar guest experiences? Are you a team player that is energetic, friendly, and professional? Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service? The server provides exceptional customer service while preparing food and drinks for our guests while maintaining brand standards. This role maintains a clean and safe work environment while following food safety guidelines. The server operates the point of sales system and acts as a concierge for guests looking for details on the local area, such as nightlife, entertainment, etc. If you enjoy anticipating the needs of guests to create that stellar guest experience – this job is for you! JOB RESPONSIBILITIES • Consistently offer professional, friendly, and attentive service to guests; anticipate guests' needs and answer questions that the guests may have about their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries; resolve guests’ complaints to ensure guests satisfaction. • Complete all required brand-specific training as directed by the Bistro Manager; complete all required health and safety training; adhere to all property-specific brand standards; knowledge of fire alarm and evacuation procedures. • Operate the point-of-sale system, prepare food and beverages while complying with brand standards, and serve guests per federal, state, and local laws. Always maintain a clean and well-stocked workspace. • Perform other tasks as necessary or required to meet or exceed guest satisfaction. PROFESSIONAL EXPERIENCE Preferably 6 months’ experience in food and beverage service. Excellent customer service skills. INDUSTRY EXPERIENCE Previous experience in the hospitality industry (preferred). REQUIRED SKILLS • Must have excellent customer service skills and a stable work history. • Must be able to work the entire shift on your feet at a quick pace. • Must be flexible to work any shift when needed including weekends and holidays. • Knowledge of basic drink recipes. • Knowledge of bar equipment. • Knowledge of safety rules for kitchen equipment. • Ability to lift 50 lbs. • Ability to work in a fast-paced and hot environment. • Stand and walk for long periods. ESSENTIAL SKILLS Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure. Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests' needs – and being proactive. Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments. BENEFITS RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance more enjoyable. As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels. RAM Hotels is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. #J-18808-Ljbffr