Job Description

Description

Working at Adaptavist The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow. We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, and Aha! We make change happen. From anywhere. Our flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work. About Us Adaptavist’s mission is to help organizations embrace the right tools, processes, and culture to make transformation their competitive advantage. And it all starts with you. Working at Adaptavist is unlike any other job you’ve ever had. We trust you from day one. We encourage curiosity. We champion diversity. We’re never afraid to try something new. Excited yet? Our flexible, remote-first way of working means that you can now fit work around your life, instead of trying to fit your life around work. You can even take as much vacation as you want. Yes, really! As part of The Adaptavist Group, we make up a family of brands that combine people, processes, and technology to make businesses better. Offering trusted consultancy, app development, training, hosting, and licensing, we believe our unique and open culture underpins our status as the go-to partner of choice within the Atlassian Ecosystem. Some of our benefits in the US include: - Unlimited paid vacation - 401k, Adaptavist matches up to 4% - Flexible working - Udemy online learning - Enhanced Maternity and Paternity Leave - Employee assistance programme - Volunteer days - Healthcare through Trinet including Medical, Dental, Vision, EAP - Free online streaming service subscription About the role An Associate Technical Consultant will work as part of a team assisting customers in making best use of the Atlassian product suite such as Jira, Confluence, Bitbucket, and other related productivity technologies, such as Slack, in order to deliver value to their business or organization. This role will be helping customers to integrate systems, automate processes, and improve efficiency. This typically ranges from providing expert guidance and solution design to “hands-on” work with product setup, migrations, upgrades and performance tuning. As an Associate Technical Consultant the role will also take part in pre-sales - offering solutions, providing estimates and producing proposals. The position will naturally involve maintaining and improving knowledge of the Atlassian product suite, related technologies, and other collaborative tools such as Slack. What you'll be doing • Atlassian Solution Consultancy: Use knowledge of Jira Administration to gather and analyze requirements, research and present solutions to clients, and make suitable recommendations • Communicate regularly with a range of stakeholders • Participation in pre-sales, helping define scope and estimates for projects as well as helping in solution design • Participation in internal knowledge-sharing and improvements • Travel to client sites and working on site where necessary • Atlassian Solution Implementation and Delivery: Installations, upgrades, migrations for Atlassian applications and associated technologies • Custom Atlassian solution design and implementation e.g., workflow, plugins/scripts, configuration • Scripting solutions with languages like Groovy and Python • Database administration and querying • Web integration of Atlassian and other applications using Rest APIs • System administration (Linux and Windows), particularly application servers What we're looking for • Experience as a Jira Administrator • Experience with system administration (e.g. Linux and Windows) and/or database administration • Experience presenting solutions to customers based on provided requirements • Experience writing and contributing to technical reports • Excellent organizational, prioritization, communication, and interpersonal skills • An ability to think innovatively and creatively • Team player and strong collaboration skills • Self-starting, strongly ambitious and tenacious • Ability to think critically through problems and troubleshoot problems independently A few nice to haves • Scripting experience with a language like Groovy or Python • Experience with web integration using Rest APIs • Experience with requirements gathering and analysis • Experience within a fast-paced, fast-growth tech start-up environment • Understanding of non-functional requirements for application scalability, availability, and security • Familiarity with the distinctions between the Atlassian Cloud and Data Center products #LI-BD1 At Adaptavist, we are committed to promoting a diverse and inclusive community, and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us. We look forward to your application!