Job Description

Description

High-end hotel looking for an Associate Director of Catering to join their team. Responsibilities Responsible for booking the corporate and assigned catering market segments with emphasis on social-related and short-term business. To merchandise as skillfully as possible the hotel function space in order to maximize revenue potential for the hotel and to ensure that the customer has the best possible meeting experience. • Responsible for prospecting all catering market segments utilizing all internal and external tools (such as, but not limited to the Boston Business Journal, Knowland, Wedding Wire & the Knot, etc….) • Achieve all revenue goals as assigned by the Director of Sales & Marketing and Director of Catering. • Generate leads to and follow up on leads from all resources. Track the status of all leads surfaced. • Responsible for booking all catering meetings and events. Booking & detailing weddings. • Must be knowledgeable about all hotel (and competitive set hotels) capabilities (front desk/reservations/room service/catering). • Merchandise function space and attain maximum room rental wherever appropriate. • All proposals and contracts to be delivered within 24 hours or emailed. • Understand and follow all guidelines relating to catering merchandising, space release and “free sell” opportunities. • Continuously refine product/concept offering. • Active involvement in industry-related activities. • Achieve budgeted catering food, beverage and room rental revenue goals • Monitor reader board service for new sources of business. • Able to work evenings and weekends as needed. • Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. • Monitor Reader Boards of competition for potential sources of new group business. (Knowland) • Is fully aware of all corporate sponsored promotions. • Develop and implement individual Quarterly and annual Sales Action Plan (KRA's). • Submit required sales reports on a timely basis. • Maintain all accounts with current trace dates, accurate histories and all relevant information regarding booking activity. • Participate in the ongoing forecasting process. • Is current and abides by all sales office procedures and systems. • Actively participate in bi-weekly sales and catering meetings. • Promote a high quality company image by demonstrating professionalism to both clients and colleagues. • Recommend improvement of facilities and services as needed. Qualifications • College degree preferred. • At least 1 year of progressive experience in a catering/sales hotel or related field. • Knowledge of the operations of the hotel industry. • Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshoot when needed. • Command of the English language both written and verbal, with the ability to demonstrate warmth and empathy when engaging with others. • Must have proven selling, negotiating and presentation skills. • Requires knowledge of advanced sales techniques. • Highly developed customer service skills with strong attention to detail. • Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel, and Outlook. Delphi FDC experience preferred. • The ability to delegate, effectively train and coach • Must be able to work a flexible schedule including nights, weekends and holidays. • Proactively explore networking opportunities • Community leadership experience